Novotel Suites Berlin City Potsdamer Platz

1 Bettina Braimer - 5 months ago

Good location of 2 star hotel with zero service

+ good location for many tourist attractions and public transport
- staff promises and does not keep: no preparation of sofa bed for midnight arrival, no quiet room as requested and promised, no search for lost luggage in their luggage room, no message for day staff, even a piece of tape they handed out reluctantly …
- staff incredibly unfriendly
- rooms are big but feel cheap. Toilet and bathroom are plastic boxes
- no ‘suites’: kitchen has a microwave and fridge but no silverware or dishes
- cleaning is not particularly well done, for sure not tea cups

The same street also has cheaper hotels. For this level of service I will stay there next time.

0 N - 2 weeks ago

Mini fridge was great to have as was the kettle, bed was real comfy and the room very well equipped. Bath AND shower was good and separate toilet makes life easier too. All in all I was very happy. About half hour walk to see the sights and an hours walk to the zoo. Would recommend and would stay again.

5 Mohamed Mujahith - a month ago

We stayed at the Novotel Suites, Berlin for 3 nights. It was a wonderful stay and I highly recommend the place. Staff were really good and pleasant. We went to the hotel early by an hour and beforehand I messaged them that we would be coming early and they kept the room prepared for an early check-in in without any additional charges. The receptionist also gave us an overview about the attractions and how to best use public transportation with the very cheap 9 euro ticket, even without us asking. The rooms were pristine. I think this should be a newly built hotel or refurbished at least.

3 Anthony Konstantinidis - 4 days ago

Liked. The room layout was very practical. The staff was cordial and helpful.
Disliked: The hotel advertises A/C but they turn it off at night even in August. We were told the franchise owners do not care. At some point they moved us to another room where the a/c was fairly ok but again overnight they turned it off. If you think that hospitality is important in a hotel then choose another hotel where they are not also charging 17 euros for breakfast. Who do they think they are!!

4 Corbin H - 2 months ago

The facility is relatively small but it is clean, modern, and comfortable. The rooms are not large but are comfortable and clean. Large parts of the building were under maintenance, including one of the building's two small elevators, resulting in long wait times for one small elevator that moved slowly. The gym is effectively one weightlifting machine, some dumbbells, and some running machines and was closed at seemingly random times throughout the day despite being advertised as open 24/7. The location is the primary selling point of this location, being located within walking distance of a number of major landmarks, the Berlin mall, and a rail station.

5 Ruairí Connolly - a month ago

The hotel was clean, staff were very friendly, breakfast was great, hotel was right next to an S-Bahn station, the AC was great during the higher temperatures. One of few negative comments I have is that the AC in our room wasn't working in our room for nearly 2 days. I also wasn't fond of the relatively large gap in the non-locking doors for the bath/shower room. Other than that, I would highly recommend this hotel to others.

2 Stelios Lefkopoulos - 3 months ago

Clean, big rooms and polite personnel. However: i) wifi connection was bad ii) one of the two elevators was broken, and with only one functional elevator the process of going upstairs or downstairs took a considerable amount of time, people got frustrated, often there was no space for someone waiting for 5-10 minutes already - really not a nice experience iii) no restaurant in-house, although plenty of restaurants in the area iv) did not offer enough given price and this is overall my greatest issue; location is central, which makes it more expensive, but this is not enough in my opinion. They need to work a bit harder.