Hotel Zoe by AMANO

5 C Haynes - 2 months ago

Lovely clean and modern hotel. Wonderful location too - we walked a lot. Also very close to the trains which can get your to the zoo, airport - most places!

We didn’t include breakfast on our booking due to the reviews we read online, however, we wished we did! Such a lovely selection of food to choose from on the buffet, and nice and fresh!

We also stayed in the superior room which was fabulous ????
(The photos were taken of the room upon departure - it was very clean on our arrival!)

5 Pamela Toomey - 2 months ago

Cannot say enough about the location (a very short walk to the train and just a little longer and you’re at Castle Island and the tour boats) and cleanliness of this hotel. Can’t say enough about the people that work there! From the moment we got there Alena and her colleagues were wonderful pointing out restaurants, sites to see, how to get a 9 euro monthly train pass!! Anything we asked for Alena made sure it happened. The rooms are pretty small and definitely dark without the lights turned on but super modern and clean. Their breakfast was wonderful and we ate out in the garden. They have a wonderful rooftop bar as well. Hope to go back and visit again. Thank you Alena for making our visit in Berlin so special!!

4 Raff Din - 4 months ago

Let me just say Alina was amazing and really goes above and beyond for her customers. I witnessed her helping a random gentleman who needed directions who came into the hotel. Printed out where he needs to go because he was just carrying a map. I thought that was fantastic customer service! Her attitude and just very outgoing personality is what made the experience at Hotel Zoe enjoyable.

I was going to give you a 3 Star however the staff really made the difference especially Alina so 4 star it is.

Reason why on the 3 Star? The Room’s need more light, it was so dark and I bumped into things so often, maybe even a dimmer switch? Turn the lights up? I get its the vibe but it really needs it.

This is me being picky, There was so much dust in the room and floors need a deep clean. Mattress was a little stiff and the pillows were mediocre. Overall stay was good! Hotel is good. No complaints. Just an honest review.

Great location, Trendy Boutique Hotel and awesome staff. I would visit again, I just hope management take notes on what I’ve highlighted. Also put some nice soaps and shampoo in the bathroom. It makes a difference because I had no idea what I was using?

1 Rob Beard - 2 months ago

Used to be so much better. Now it's badly run, and very disorganized.

I booked to stay here, explicitly booking car parking. When I arrived, they told me that my parking space was actually in a garage 20 minutes away, and that they have no space available.

After finally parking in their distant sister hotel and returning on foot, I checked in and was charged the amount I thought was due. When I checked out 3 days later, they told me I actually owed an extra €50 because they'd "made a mistake at check in". I was made to feel very uncomfortable challenging this, so I just paid it to get out of there.

We asked for a kettle to be sent up to the room, which was totally fine, except they didn't bring any cups, or tea, or coffee or anything. Why would I ask for a kettle and not expect something to put the hot water in?!

Additionally, the one really good feature of this hotel - the roof bar - was closed for a private event during our stay, but nobody mentioned this during booking.

This place used to have a 5* review from me when I'd stayed several times pre-covid. But it's just so badly run now. Most of these problems could be solved by just communicating:
1. The parking garage is not *in* the hotel, but 20 minutes away
2. The price you actually pay at check in should be the price you pay. Don't demand extra payment on check out.
3. The amenities are closed during stays.

If I'd known these at the time of booking, I would have chosen to stay elsewhere, but instead I feel disappointed and cheated by this hotel. I will not be staying there again until they fix this mess of bad management.

5 Beatrice Schaefer - 8 months ago

Great hotel with an amazing location right in the heart of Berlin. Covid-19 makes staying at hotels super difficult, but I was amazed by the effort the AMANO staff put in, to keep every guest happy. Always happy and super helpful and my room was super clean and sterile. This little hotel also has one of the best Gin selections as part of their Ginu0026Tonic Bar and an absolutely beautiful rooftop bar. I will definitely come back for me next Berlin visit.

3 Rick Lahaye - 8 months ago

Very dark and small room. Prison cell is bigger. Also no fridge in normal rooms.

Staff had attitude/gossip in German when we checked into our room when we left our car on the street for few minutes. Also all staff was smoking in front of hotel.

Rooms are well isolated towards sounds and very good curtains. Cleaning crew was also flexible.

4 A A. - 8 months ago

I had a great stay. Good value for money (for what I paid on a discount, I’m not sure of the normal prices). Pleasant staff, they allowed me to check out 1 hour later than the norm. Kept my stuff while I went to have brunch. The hotel has a restaurant in case you do not feel like going out to eat. My room was on a high floor as I requested and although I got twin beds instead of the queen size bed I requested, I do not have much to complain about. Prime location two metro stops away from the central station, which comes in handy when traveling to u0026 from the airport. I recommend this hotel.