Gästehaus city-stop-berlin

2 Katerina Sofie - 2 years ago

We were supposed to give this hotel 4 stars. We really aren’t picky and the rooms are quite nice for the price you’re paying. It’s extremely cheap and good location. However, the last night of our stay some alarm started to beep and we were trying to contact the stuff (that’s hardly ever present) and we could hear the phone in their little room. So no way to contact anyone and ask for help. We ended up booking another hotel to make sure we are safe. That’s why we are giving them 2 stars.

1 Caro M - 3 years ago

The toilet was broken, the shower was too low and the hall smelled bad. The cleanness of the whole room was doubtful. Additionally, we no had no warm water for 2 days.

1 Jan Dittrich - 2 years ago

Usually, I don't write bad reviews.
However, I have never been treated this bad in my life before, paid over 1,000 EUR without getting anything in return. Nobody answers my phone calls or messages.

Through an accident, I pushed the book button and booked 14 nights in this hotel.
I realized straight away and tried calling them, but nobody answered.
Then I wrote an E-Mail, tried calling for many days. After two days I finally talked to a Frau Meyer, who said that the people in the office need to check the E-Mails but she cannot do anything about it.
The next day, I've received an offer to get 10% back of the full payment (which would have meant paying over 900 EUR for a wrong click!) Therefore, I found someone who would stay a few days in my stead, so that my loss would be limited.
On the day of the check-in I arrived at 6.20pm and was surprised that the door was locked and nobody was there. As usual phone calling and writing mails did not help, so I went next morning instead to get the keys.
The check-in lady told me that my booking had been cancelled by the manager called Frau Meyer who can decide these things (the same Frau Meyer that I had spoken to earlier and who apparently didn’t have any power to make decisions) as I was 20 minutes late for my check in. I said that I am paying the room for 14 nights in full and should be getting my key.
Long story short, they said that they are within their right and I will have to pay the full amount without getting the hotel room.
All my calls and messages have been ignored since.
Only my credit card had a cost of over 1000 EUR deducted from it.
I would have never thought that anything like this could happen.
I feel scammed out of a huge amount of money, I got lied to and ignored.

I can only recommend anyone to stay away from this hotel as far as possible.

1 Marion Messmer - 2 years ago

I was told only after I booked that there was an extra fee for late check in. Fine - but when I tried to check in, they didn't have a key for me and couldn't get me a room. I waited for an hour for them to sort something out but they couldn't do anything. I was left without a place to stay after midnight and had to scramble for somewhere else. Luckily there are lots of chain hotels in the area. Honestly best to avoid.

1 Mustapha AIT ALLA (Mufasa) - 3 years ago

One of the worst stays I have ever had. room too small, dirt everywhere. a lot of noise at night, cries in the night. the staff is incompetent and mostly absent. we tried to call them several times during our stay, they hung up on us.
I do not recomme

1 Mafe Tellez - 4 years ago

It is the worse hotel I ever been, not only for the facilities but for the people that works there. The room was dirty and most things were broken. I pay for 5 nights and I only stay for one night because it was to late to look for a new hotel with my kid, and they decide not to give my money back. I do not recommend this hotel, especially if you have kids.

4 Mandy Forsman - 5 years ago

Nice room and location, near a U-station. Check-in only until 18, after you have to pay a €10 late fee. Kitchen was okay, although the fridge could have used a good cleaning. Would recommend it.