Best Western Plus Plaza Berlin Kurfürstendamm

1 a.yermekovna2011 Khamzina - 2 months ago

Hello , I had written several times about the our salary that the manager of Best Western Plus Plaza. Alex didn’t pay our salary, he doesn’t give respond , almost two months past, they are shameless people. We worked hard but they decided not to pay. The worst manager and supervisor I have ever seen.

1 Hardy Liu - 3 months ago

The hotel is lack of service, commniciation and humanity, will NEVER recommend this hotel especillay for those people go there FOR BUSINESS. Fire alarm went off for NO REASONS at 3.00AM, everyone went outside for a long time, and got freezing at the middle of the night. Seriously affect guest's rest, especially if you have an important meeting the next day. After that, no apologise or any explanation about this situtaion. Staffs' attitude are especially bad: I had an important international parcel sent to this hotel, informed the hotel 1 week ahead and they agreed. However, the hotel refused to accept the parcel when Custom clearance called them for validation, caused the delay at clearance for 2 weeks. Thus casued I cannot receive during the stay at hotel. On the check-out day, I told reception the parcel will arrive a few days, asked them to receive for me, and told them I will ask someone to pick up at hotel once it arrived. They agreed, but refuse to receive the parcel again when parcel arrived. The hotel is lack of reputation, no communications with cutomers/ or with their own colleagues, just refuse to provide any services for the customers, even they have promised. AND AT LAST, IT ENDED UP CAUSING ME TO LOST MY PARCEL.

3 Seba Lardone - 3 weeks ago

Good location, good service. The room and the hallways smelled a bit.

1 Fulla Saleh - 3 months ago

It has a perfect location, but the hotel itself approx good

2 clyde emmanuel Archer - a year ago

Not my kind of hotel but I was out here for business. Too touristic for my personal taste. The facilities are not well kept with an elevator sort that doesn’t work for a week and cigarette burns in the carpet in my room. Also, on the check in day O arrived at 15:30pm and I wasn’t given a room until 18pm. I think this is unacceptable. The maids also don’t clean properly and forget to replace towels that they have taken from the room.

4 Daniela Pérez Várguez - 9 months ago

The beds are amazing, everything was clean, the location it's really good. Near to it was one of the Christmas market of the city. By a short walk you have the Ubahn and a Sbahn station. Also you can walk to the Charlottenburg Palace (30-45 min) and see the city, the river or the shops.

4 Gilbert de Jong - a year ago

Location is great for shops and restaurants, but not if you're looking for a bar/dancing in the neighborhood. Rooms are spaceous, pillows are just fine and matress too, just a shame that there is at least a gap of 10cm in between the two matresses when booking a double bed..it's two singles shoved against on another. The wifi is terrible in the room, and superslow in the lobby. Don't expect any english channels on the tv, only german ones. Would it be my first choice when again going to Berlin..probably not.