Axel Hotel Berlin

1 Luke Hedges - 4 months ago

We arrived on the first day greeted by the reception staff and checked in quite quickly. Only one lift working and took a long time to arrive. Got to the room, it was a large en-suite which was lovely, and we unpacked. it was very dusty and didn’t look very clean though.

Was woken up at 9.30am with the phone ringing. “Sorry we have put you into the wrong room you need to move rooms” we asked if they could give us till midday, to then be told we have to move within an hour.

We used the facilities later that day the jacuzzi was green and looked like it had not been filtered very well. Steam room was not working and the sauna was cold. The loungers were extremely uncomfortable to lie on and the showers did not work only the one in the locker room.

We then realised because we had rushed out of the room to change rooms we had left our speaker in the other room, there were no staff on reception to ask and had to return to the desk 3 times before someone arrived and then had to contact cleaner next day. The speaker was eventually found the next day and handed back to us and we tipped the lovely cleaner who gave it back.

Overall the place has gone downhill and I have stayed at better hotels before. I probably won’t stay here again

1 Dominic - 3 months ago

Room was dusty and not designed well. Air conditioning didn't cool the room sufficiently. People smoke inside, smells like cigarettes in certain parts of hotel, e.g. elevator and spa. Internet is incredibly slow. The worst Axel hotel I've stayed at.

1 Bent Sandberg - 5 months ago

From Booking.com review after the stay:

The staff at the reception, were not interested, superficial, gave no information or service. They did not bother to look up when passing the reception. The only time that was shown a bit of kindness, obviously assumed, was when we checked out after 4 days.
The decor of the room seemed somewhat worn, the TV was damaged, the water ran out everywhere from the bathing area.
Something "triggered" allergy, probably dust allergy, because we did constantly sneeze in the room (not outside the hotel). It was fun in the beginning, but not after 4 days ...
The beds were rock hard and you could feel the individual springs.
The sauna worked 1st day.

I have been to 'Axel' and 'Two' in Barcelona, u200bu200bso had been looking forward to 'Axel' in Berlin. I'll not come here again.
(Original written in Danish)

2 Michael Akerman - 4 months ago

the hotel is in a good location. The rooms are not great though. The beds have spring sticking out and it messed my back up for my trip. It has its fun with a nice spa area, but the cleanliness of the rooms are poor.

5 ron garrett - 3 weeks ago

Great staff! Welcoming! Only negative carpet needs replaced 5 years ago. Great shower water pressure! For disability chose a different room without jacuzzi

4 Pieter Martin Pienaar - 2 months ago

I have visited this hotel many times before Covid, and I was a bit concerned seeing some 1 star reviews recently, but Im back and I can confirm its as nice now as it was before Covid. Yes there are areas where improvements can benefit the hotel, but for the most part all the facilities are in good working order. The room was very clean and bed still super comfortable. Im actually quite disgusted by people who can leave such scathing reviews, which are totally uncalled for. The travel industry suffered the worst during Covid and everyone is doing their best to come back to normality again. This hotel serves the gay community and I would recommend it to anyone who wants to be in the heart of the gay district, and the sauna, steam room and jacuzzi area is a great place to unwind and to meet people.

1 John Lans - 2 weeks ago

There are gays who are friendly and gays that are happy and gays that are angry queens, this hotel is staffed by the latter. The hotel was dirty broken furniture in the hallways and crusty and dry vomit on the floor that’s was not cleaned for days, made worse by the sudden additional charges requested on checkout