Aspria Berlin Ku’damm

1 Bauchot Justine - 5 months ago

The hotel would be great but the service is terrible. It’s not what you expect when traveling.
As other comments said, breakfast isn’t worth it at all. It is the first time I see such a poor service for this price. You can only choose between croissants, 1 type of bread, 1 type of yogurt, 1 small fruit salade: that’s not what you expect when going in an hotel.
Room is good but it wasn’t cleaned up when I came back at 5:30pm.

1 Neshat Mandi - 2 months ago

I’m a club member since many years and at the time nothing is working properly. 2 of my expensive sunglasses were stolen, the wellness area is not taking good care of, I slipped and fell and was taken to the hospital because of the the wett floor, the personal are very impolite and rude. This is a big mistake and wasting money to join this club.

4 matthijs valkering - 5 months ago

I booked the deluxe room accessible. The staff/personel were very hulpfull in all things asked.
The room was comfortably big.
My only suggestions:
Get a power point next to your bed
Get the service call next to your bed.
Remember a disabled often can't walk at night to the suggestions written above,
The TV is great. However make it digital, if you decide to stay in the hotel you would like to watch a movie or tv on demand,from your bed. Adding for example Netflix,HBO or Disney etc. 1 is enough! After the gym and spa relax in bed time!

4 Gavin Stockdale - a week ago

Lovely hotel Lovely rooms very friendly staff we was on the 13th floor the views was spectacular of Berlin sorry I ment the 3rd floor big room very clean

5 Eric Schaechter - 4 months ago

Stayed here for one night. The hotel rooms in a gym/spa concept is weird but it worked very well for me to have access to a nice sauna area!

3 Andrea Ilic - 10 months ago

The fitness options are great and were my main reason to choose this stay but the hotel service itself is really not worth the price. The room service isn’t really cleaning the place, you can’t get a water cooker like in every normal hotel in your room, also no coffee before 6 and the furniture is making a cracking noise which is really annoying when you are trying to sleep.

2 Irene Van Den Brom - 7 months ago

For business I was staying at Aspria Ku’damm Berlin for 12 nights and I really started to wonder whether the Aspria is really a hotel. I’ve come to the conclusion it’s just a side-business for the Wellness Aspria. (Need Sherlock Holmes to book a room on their website).

During a stay of 12 nights:
* the bed was made every day but the sheets were never replaced.
* they never vacuumed the room
* when I mentioned this at checking out, the only reaction was "oh, we'll let
housecleaning know" No form of appology. Staff didn't seem to care.

After 8pm it's impossible to sit at the bar and order coffee or any other drink

Getting the right bill was also quite a puzzle with items of another guest.

My experience:
The location: Although the street of the hotel is not really appealing, it’s reasonably quiet and only a few hundred meters from the Kurfürstendamm, where there are plenty of restaurants, supermarket and other stores (the Greek restaurant Ach! Niko ? Ach is very recommendable). Also the S-Bahn Charlottenburg is only about 7 minutes walk away. The hotel has a parking garage, so for a visit to Berlin a fine location.

My arrival at the hotel was a real Benny Hill experience. The only thing missing was the Benny Hill tune… I was given room 111 and when I came first to this room the keycard didn’t work. So, a little frustrated I went back to reception. The receptionist reactivated the card and kindly joined me upstairs to the room and the key did work. Then the WIFI code didn't seem to work. Back at reception I was given a code that worked.

The first morning I went to breakfast, which was fairly simple. For 14 euro’s you can choose from 2 kinds of tasty fresh bread and croissants, 2 kinds of blandly tasting cheese, Nutella, jelly, (boiled and baked) eggs and some yoghurt. Plenty of choices for coffee, tea and hot chocolate, but I cannot say the cappucino or Latte Macchiato had a great taste.
When I mentioned my room number at the breakfast staff, it wasn’t on the list. Well, according to the list I was in another room: 112. They’d check with reception. When I came back later I had to ask, but was told that everything was in order. The list was correct…
Well, lets check with reception… First I complained about the noisy bed in my room 111. Then checked why breakfast staff thinks I am in 112. “But you are in 112” was the answer. We have guests arriving in 111 today. NO, I slept in 111, my stuff is in 111, so how can I be in 112 then? So I proposed they’d give me the key for 112 so I could move my stuff from 111 to 112 (this also solved my noisy bed issue). They gave me the keycard for 112, but at room 112 the keycard didn’t work… Grrrr.
Back to friendly receptionist to get it solved.
In room 112 the bed was fine. Basically the room looked fine, although the long pile carpet was not exactly cleaned well. I guess they’d never vacuum here. Also cleaning the bed. I was here for 12 nights and the only thing they did was shaking up the pillow and folding the blanket, but never cleaned the bed, nor vacuum the room. I know this because of the visible loose fibers on the carpet that a vacuum cleaner definitely would have cleared. A little stain in the bed that was there the first day has been there during my entire stay. Cleaning your room is not a priority in this hotel. You get clean towels and fold the toilet paper, but I guess that's it.
Also the bed is a bit strange. The bed header is not straight so there is a big gap between the comfortable matrass and the header. The small pillow fills the gap entirely. If you, like me always push your pillow to the header when you sleep, it’s a bit uncomfortable.
Next, the shower… The door to the toilet/shower closes the shower nicely, keeping the toilet and the show separated. Clever… So I thought… But the gap, which is the result at the hinge side is huge, so the water splashes and gushes through that side. One big plus is the shower head itself. One word: F A N T A S T I C! I've never had such nice powerful and comfortable shower before in a hotel. That’s a keeper for sure.