1
Serge Bassil -
6 months ago
This is an unbiased, detailed review.
We went there midweek at night in April 2022 so there were not many customers, we greeted the staff, they did not greet back, they did not even bother showing us a table. When we sat down, we asked for the waiter (thinking it is a normal waiter-ordering type of restaurant), the waitress saw us asking for her, did not react so we had to go to the bar to order where apparently this is the ordering way, which wasn't clear at all and left us confused. They gave us a beeper for when the food is ready, then served us the drinks and food themselves (which we were ready to get them ourselves no problem whatsoever since we thought it's a self service restaurant), but with no cutlery which we had to get them ourselves. The food was below average, i'd give it best a 5/10, the drinks were bad. The restaurant states on google maps that it closes at 11:30 PM midweek, which what we and other customers also thought, then the very unfriendly and apparently annoyed owner came and told us to leave at 10:30 PM, and when showed him that it says the closing hour is 11:30 PM, he did not even stop and kept walking while mumbling that these are corona regulations, bearing the fact this is when all covid regulations are relaxed and life is getting back to normal.
The good thing about kitti chai is the interior design and the music, but these aspects are redudant in front of the rudeness and carelessness and the low food/drink quality that were presented.