Waldhotel Stuttgart

5 Abdullah Hassan - 3 months ago

Hidden gem, nice hotel, very well kept and maintained. The rooms were perfect, the receptionists were nice, the restaurant was amazing, the buffet breakfast was fabulous, i am in love with this place. There was one small issue, the parking lot was full, I asked whereto parked my car, the receptionist said i can park in the garage, i asked if it is part of the hotel or extra charge, she said it is part of the hotel, then during the check out, i was charged 15 euros for the garage , ???? anyway, I still like this place.

3 Alex - 2 months ago

Overall the Waldhotel is a nice hotel that seems to cater to mostly a domestic crowd. The restaurant staff and amenities were clean and welcoming. The hotel is located in the woods near many athletic complexes that range from soccer fields, a rock climbing facility, an ice skating rink, an outdoor parkour and a children's playground. Consequently, the hotel has an upscale Olympic village feel.

Our family of 4 stayed here during the summer while there was an excessive heat warning with temperatures over 34C. The proximity to the woods and shaded playgrounds made for a relatively pleasant stay.

One incident tainted our experience however. We were returning from the playground and entered the lobby where there were free personal bottles of water. As our young children we're a bit hot from playing outside, we grabbed two bottles and started filling them into their child friendly water containers. The bottles were glass so we didn't want our 4 and 7 year olds running around the lobby with breakable glass bottles.

As we were filling up the bottles a lady from the front desk walked over and said in a stern voice that water bottles are only for hotel guests in the lobby. Being a bit confused, we said that we were guests at this hotel. But she continued, that the bottles of water are not meant for refilling and walking away but for hotel guests staying in the lobby. We hadn't even left the lobby, so how would she know we weren't going to mull around the lobby?

In fact we were going to cool off in the lobby with kids and then head right to the hotel restaurant. Had the bottles been plastic we would have not transferred them. As adults we didn't even grab any waters because we knew we'd be eating in the restaurant in a few minutes anyway.

The whole thing was bizarre and another hotel guest who was about to grab a water himself seemed confused as well and opted not to grab a water, likely to avoid being publicly scolded like we had been.

Best case scenario, the lady was anticipating us using their free water bottles as a water refilling station and wanted to put an end to it before it started but misread the situation in her zeal to make a point.

Worst case she was stereotyping and racist, as we were simply dressed and clearly not German.

Either way she made us feel uncomfortable and unwelcome as paying hotel guests.

We've stayed at top resorts in Hawaii where it's quite common to have free water available due to the heat. They either leave it out for guests to use as they choose, or if they ration water, they explicitly offer water during checkout but don't leave it out. The hotel would be wise to follow this model vs. hotel staff publicly scolding guests, which in many cultures is the ultimate insult.

Even though everybody else at the hotel was friendly and went out of their way to make us feel comfortable, one bad experience can taint an entire stay. So I'm not sure we would stay at this hotel again and would be hesitant to recommend the hotel to non-Germans.

Having somebody with that sort of personality run the front desk is going to be a liability for the hotel and management should take a closer look at how they train their team members.

5 Grigoriy Cholakov - a week ago

Very nice place, extremely friendly and helpful personnel and excellent kitchen for enjoying your dinner!

5 Paulo Santos - a month ago

Great staff, Nice rooms, very good hotel

5 Michael Huth - 3 months ago

Great food, great service, lovely surroundings (we were seared on the outdoor area).

4 Gopalakrishnan R - 3 months ago

Very good hotel and restaurant. Food is excellent. Expensive though.

4 Mark Taylor - a year ago

Pleasant Stuttgart hotel in quiet surroundings approximately 10 kilometres from Stuttgart Airport. Very welcoming reception team and good location for meetings and other receptions. Rear beer garden is relaxing and a great place for a cold German beer after a long day travelling!can recommend and plan to return sometime soon.