1
Krisztián Klinkó -
3 weeks ago
I came for a business trip to Stuttgart, I had my booking in advance and my colleague told them that I will arrive around midnight, the staff told him that's completely okay. When I arrived the receptionist informed me that they gave away my room to someone because I haven't arrived until 6 PM and of course they're fully booked. Never met such unprofessionalism before, leaving someone without a place to stay when they especially told that they will keep the room. You better get another accomodation while you're staying here.
Edit regarding the answer: as I stated in my review, my colleague informed the staff about my late arrival, with my full name and expected arrival time and the receptionist said that it would be okay. Maybe there were another receptionist or some miscommunication happened but that shouldn't be my concern. In the end I had to find another hotel midnight and pay a heavily increased price to have a room elsewhere. There was nothing help from your side, not even a recommendation or any other compensation for this, so I will stay at my 1 star review.