2
BuckStrickland19 -
8 months ago
The hotel itself is fine, but I had a terrible experience there in December 2021. My main complaint is that there are literally no employees present in the hotel anytime after 8AM-12PM! The first problem I experienced with them was that due to their inexplicable staff hours, I was told that when I arrived nobody would be there so my key would be located in a safe outside the hotel entrance. Ok. I arrive and open up the safe, but the key is not there. I go inside the hotel, and luckily someone actually was still there and was able to give me my key, but what if they had not been there? What would I have done?
My major problem occurred the day I was supposed to check out. Check out is at 11AM. That morning I had to go out to get a covid test to fly back home, I ate an early lunch, and lost track of time so that when I arrived at the hotel to grab my stuff, my keycard locked me out. The way they have it designed, you cannot even enter your floor from the elevator without a working key card. All of my belongings were locked away and my train to Frankfurt was leaving in less than 2 hours. Because it was past staff working hours, nobody was available to let me in.
I was panicked knowing my stuff was inaccessible and there was absolutely no one to contact for help. I finally found an emergency number to call but nobody would answer. I must have called 7 times. I was 30 minutes from getting on my train to another city as I figured I just had to leave my things behind when I decided to call one last time. A woman finally picked up, I explained what happened, and she came to the hotel to let me in. I am incredibly thankful for her and tipped her 50 Euros. I fully understand I screwed up by not checking out on time, but this could happen to anyone because the staff only work there for 4 hours in the morning. What if I had just simply lost my room key? Nobody would have been there to help me, and their emergency number is not answered in a timely manner, if at all. Their working hours are ridiculous and dangerous. I would never stay there again because of this. Travelers beware.