5 Bev Kuehne - 5 months ago
Four of us just stayed for 7 days @ this hotel. We used this as our base for Munich and day trips in Germany. Loved the location and the rooms. Very comfortable and great shower. Attentive staff. We had a flight cancel from the USA and had to change our stay by one day. The hotel took care of this with no problem. So appreciated. There was a problem with the heat on in one of the rooms. Finally got that taken care of and also the use of a fan helped. My only suggestion, we had a person get sick while staying there (food poisoning at another location) we speak English and asked if the front desk could call to help find us an open pharmacy since we do not speak German and everyone was closed for Good Friday holiday. Was advised they were not able to make calls/help us. That is a customer service issue I think would be nice to change. Otherwise great stay and staff.