roadsurfer Camper Station München

4 Rhett Smith - 2 months ago

Our pickup and drop off were fairly quick. The staff were wonderful. Our vehicle was not new but it was in pretty good condition aside from a couple broken pieces that were a bit cumbersome to use (screen door and window shade). I would recommend this business to friends and family.

2 ylias n - a month ago

Bad experience with this agency. We used roadsurfer in France a couple of time in the past and all went well but the agency in Munich was a terrible exemple of what should not be done.
Very long check in, we had to wait until the team finished their personal drink and conversation on the sofa before someone came to us.
We got the van without any check in control.
After driving 2 hours to the dolomites, we noticed the fridge is out of service,
We called many times, they told us to wait a little bit longer, once arrived in the italian alps, they finally told us it s a problem they face often on the new VW Vans (but didn’t check obviously) … the only option we had was to drive back 7 hours and change the van, even though we took full insurances.
We spent 10 days summer trek with no fridge and had to send to trash butter, cheese and all fresh groceries that we got on departure.
They said they ll offer something after check out:
On the check out day, once we notified we had a problem with the fridge the employee took 40 min looking for any little scratch in and out of the van, to obviously charge us fees.
He couldn’t find any, even though he tryied to charge us old scratches (but we had photos of check in to proove it was there) facing that he couldn’t charge us,
He finally decided to say that the car was not clean enough so he can offer the cleaning, pretenting it is 100e for the cleaning.
The van was clean as we cleaned everything , of course there was dust on the front carpets, but not much more…. I had to tell him that it was unprofessional and very disrespectful to behave that way. It would have been more appropriate to just say sorry for the incident, if they didn’t want to compensate the inconvenience, instead of being so obviously unfriendly to avoid the client complain.
Roadsurfer can offer good or bad experience depending on the agency. The one in munich needs more control and a professional manager to manage this summer amateur team.

5 Christopher Koettnitz - 4 years ago

We had a great trip to Croatia with our VW bus from roadsurfer.

The bus was equipped with pretty much all the basics you could possibly need for a camping trip: mattresses, a coolbox, a gas stove, dishes, a bike rack, chairs and a table for outside, a table inside the bus and more. The bus was almost like new.

The pick up and drop off were very convenient: a friendly roadsurfer employee showed us everything around the bus.

I'd do it again, thanks roadsurfer!

4 Mark Pollard - 10 months ago

They seem like a good outfit. Very happy to listen and to help when they can. Hopefully the brand is as good in Madrid when we next hire a van.

5 佐賀裕也 - 2 years ago

This was our first time to use camper and we had really good experience with Roadsurfer. The vehicle is clean, easy to use, good enough to travel long distance and spacious for three of us. The people there are also nice and provide good service. We definitely would like to borrow camper again in future!

5 Stephen Jenner - 2 years ago

Excellent experience with booking, check in and out and the vans themselves which are well equipped and easy to drive. One tip - do check the contents of the van and that electric points are working before you drive off. We discovered some minor faults but it was too late to do anything as we were already on the road. But this did not spoil the wonderful campervan experience we had!

5 Henri Paquin - a year ago

What an amazing team with the best expertise in campers!
Will definitely book here again ????