ÖEINS Stemmerhof

5 Chris - 4 months ago

The best aspect of the evening wasn't the food but the caring service although many people were already around.
Food and drinks came quite quickly and were delicious. The location, the ambience and service was perfect.
One aspect however annoyed me a lot. I don't mind paying more for good quality, but when I get water in a glass without bottle and I payed 5 Euro for 500ml I am getting quickly very annoyed. The same is for all drinks (we got). Many might not care about it but when I pay way too much for drinks I want them to at least be from quality brands and not from the tap!
The service (and rest) was however so good that needed to give 5 stars.
I really disliked the way they served drinks though.

2 Alex Schoedel - 2 years ago

This restaurant was nicely decorated, but the food was generally unpleasant. The impressions about the service were mixed, the prices were moderate.
I ordered a "Kaspressknödel" soup as an appetizer which was well-seasoned but not really warm. As the main dish, I got Schnitzel with potatoes and salad. The Schnitzels were good, however they put lingonberry on one of them instead of serving it on the side. The dressing on the green salad was not well-balanced. The Schnitzels could have been more seasoned too. The desert, a "Kaiserschmarrn" was terrible. Instead of being crispy and soft, it was chewy and rubbery and just bland. Overall, the service was OK, one waitress was friendly, but the other one was rude.
I would not recommend this place and won't visit it again in the future.

5 Jonas G - 5 months ago

One of the best Wiener Schnitzel and Käsespätzle. Very friendly service.

4 Max - a month ago

Nice place for celebrations or bigger groups. Prices are higher but quality and service makes them reasonable

3 Theresa Lau - a year ago

Foods are good but the Waiters or Waitress must ask the customers needs. For examples with Kids along should ask if the Kids want boiled or deep fried Potatoes. Some Kids do not eat boiled potatoes. Also reserved seats are so high for family and kids sitting is not comfortable eating. We have come with 9 members (5 Adults and 4 childrens) on a reserved tables.

1 Thomas Wolf - a year ago

One star is for awful customer service. During Corona restrictions, I wanted to support the restaurant by ordering takeaway online.

First, slightly bad experience: On Valentine's day, the takeaway capacity was reached, but no hint on the website, adding items to the order was just technically blocked without any comment. Only when I called was I told that no capacity was left. I fully understand capacities can be exhausted, but why not explain this on the website with a simple comment, instead of making the customer fiddle around with the ordering system, repeat the ordering process, try different browsers etc., thinking there could be a technical problem?

Second, extremely bad experience: Giving the restaurant a second chance, I ordered again the next day. This time the order went through fine, I was sent a confirmation email listing the food ordered correctly, and received a pickup time. But when I arrived there well on time, they had gotten the order wrong and included a dish that we absolutely didn't like instead of the one we ordered, and in addition desserts were missing. However, the woman dealing with customers there was very unfriendly, completely refused to acknowledge she made a mistake (let alone correct it), and insisted repeatedly and in an unfriendly tone that I must have "clicked wrong somehow" and tried to forced me to buy the dish that we didn't order or like. After about 5 minutes of attempting to calmly try and explain the facts to her, I had enough of her tone and stubbornness, simply left and ordered elsewhere, already having decided I would never come to Ö-Eins again. But they even managed to top their previous mistake by calling around twenty minutes later and trying to make me come and pick up "my" order (the one they had messed up in the first place...).

It's just incredible - making a clear mistake (I still have the confirmation mail to prove it) and - instead of apologizing and perhaps correct the mistake - trying to blame it on the customer! This place will not see me, or any of my family, ever again. I can only recommend everyone considering "Ö Eins" to instead go to "Tannengarten", just 50 meters away, a restaurant with quite similar cuisine (Bavarian instead of Austrian) but a significantly bigger selection and an incomparably higher degree of customer orientation.

1 H Orr - 10 months ago

Horrible customer service. Discrimination against visible minorities. I was asked to leave my table because they wanted to accommodate a larger group and showed displeasure as we declined their request.Never again!