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Shruthi Srinivasan -
11 months ago
The worst restaurant experience in Munich! In short, they served an alcoholic drink to a pregnant woman and the only apology I got was "Sorry"!!
I visited the place for dinner on 20th of this month to celebrate my birthday.
Firstly, the waitress was very rude and snatched the menu from our hands. She had no patience to answer any of our questions. It felt like she was in a hurry to get our orders and not interested in understanding our preferences.
Second, I told her specifically that I was pregnant and ordered a non-alcoholic drink plus requested to ensure the food ordered was fully cooked. She forgot our starter and casually told us "If the second course does not fill you, I can get the starter".
Half way through my drink, I had a strange feeling that there was some alcohol but since I mentioned it several times, I thought they could not have messed up. Nonetheless, I decided to confirm to be on the safer side. The waitress assures me it should be non-alcoholic tells me she will check. She comes back telling us it is alcoholic and that the bartender messed up!! She said I am sorry I know I ordered a non-alcoholic drink but I don't know why the bartender made an alcoholic one!
I was furious. How can a restaurant housed in a hotel like Hilton mess up this bad? The apology we got from the manger was "Sorry". They don't face any consequences by serving a pregnant women alcohol. It's ridiculous!
We left and didn't finish the rest of the meal. The pasta we ate was average. Horrible way to end someone's birthday.
I would recommend everyone to spend their money someplace else with better service and food.