Mercure Hotel Muenchen Sued Messe

5 Mencherol Acojido - 4 months ago

When we enter the hotel, the Receptionist welcome us with smile and friendly manner. He is well knowledgeable to the place, give us information about the hotel.
The rooms are well clean, spacious and lighting are all appropriate.
Breakfast has a lot of variety they offer.
From fresh fruits, freshly bake bread roll with different variety, sausages, cold cuts, juices, coffeee, tees, and others. Friendly staff and over all very good service.

3 Jeniece (Dr. Lusk) - a month ago

We really liked the size of our suite, and it’s inclusion of a dining table. We were located a bit far from the city, but the public transportation was reliable and easy to access. If you have a lot of luggage or need accessibility, then note that there are a lot of steps at the entrance and a tiny, narrow ramp. You cannot use the luggage cart on it, either, so prepare for that.

However, our last full day of our stay was a Sunday, and although I’m aware that Germany shuts down on Sundays, I wasn’t fully prepared for no reliable service in our hotel. Mid afternoon Sunday (maybe about 2pm), when we left our room, we noticed that housekeeping was in the corridor—with two carts and people working. When we returned we noticed that the room hadn’t been cleaned, so we called the front desk. The woman at the front desk answered that there was no housekeeping because it was Sunday and insisted that I hadn’t seen housekeeping earlier in the day. Finally, I gave up and was like “well can we at least have a change of sheets for the sofa bed” (it was a necessity), and the woman answered that she could only offer me bath towels. I clarified this with her several times and she repeated the same.

I’ve looked online to see if this is normal, if it’s typical that people can’t get housekeeping on Sundays at hotels in Germany/München, but I haven’t found anything. It seems that If restaurants and touristy things remain operating that perhaps one can reliable expect basic housekeeping (or at least a change of sheets could be given to the guest), but perhaps I’m missing some cultural nuance.

Also, the bar and restaurant were closed the entire 5 days we were there, which I wasn’t expecting. We tried calling room service, and there was no answer. Very disappointing, there’s no information about this posted or made known to the guests.

0 Mike B. - 2 months ago

The stay was a just standard business stay. Nothing to complain. Just two questions:
- Why does it take so long for the check-in? As a rewards member, you have all my data. The key could just be ready at my arrival.
- In such a high standard hotel and a recently high breakfast price, why not serving a good quality coffee and some fresh fruits?

5 andrea ruiz - 4 months ago

All of worker are so kind, there are a Spanish girl at the breakfast that was nice and also she recommended us thinks to do in Munich and help us a lot. Also the Hotel provided all the things to do a BBQ and we spent a really good day. So I really recommend the hotel.

3 Kathleen Pettorsson - 4 months ago

Very nice staff but issue it they are telling us the AC can’t be turned on to just wait and it will get cooler. Well it’s 10pm and it is not cool as our window barely opens. We arrived very tired and our room was so hot we couldn’t relax and get the sleep we needed after getting up at 2:00 am for a flight from Tel Aviv to Munich. We are with a NAWAS tour and if we had AC we would be fine but this is not good.

0 B. G. - 2 weeks ago

The fridge was not working, the air in the room was not working, the hair dryer was shutting off after 2 minutes of use, and I could not get the coffee maker to work. I have lactose intolerance, so I bring certain food items with me because I know this is a refrigerator in the room. I did not notice until late at night that everything inside of it was warm, so I had to toss it all out. Without the air or fan running in the room, it was very warm and I was sweating all night. I can not sleep with the window open, and cold air comes into the room. I always get a sore throat when I do this.

0 Lj - a month ago

Very well connected by public transport (bus, u bahn)
Room ok
Airco absolutely reliable
Good breakfast excepted quality espresso
Restaurant en bar closed