Lieferando

2 Sebastian - 10 months ago

Company seems to steal money from clients:

1. I placed an Order

2. Got a call from the restaurant 5 mns later that the lieferando system was down and they couldnt deliver the order

3. The restaurant asked me to cancel the order with lieferando as this was the only option (?)

4. I had to write an email to lieferando to refund me my 38 euros - there is no „cancel order“ button or a similar functionality on their app

5. Two months later I still haven’t got my money back

I payed and didn’t receive any food

—u003e This is theft, isn’t it?

Update: two months later - money was reimbursed, still 2 stars for the incredibly painful process.

2 Allison Borden - a year ago

Lieferando was working fine up until we ordered up to 50€ in food and our order never showed up. It just said “your food will arrive shortly” and the screen and never updated over 2 hours. When we contacted customer support all they offered was a 12€ voucher...and not a full refund of a 50€ meal + tip we never received. This was handled very poorly.

1 Michael GLAUSCH [BJD] - a year ago

Every second order with lieferando arrives either late, cold or both. To make things even worse, their algorithm shows not the restaurants closest to your location (in case there are multiple chains in your city, eg. McDonalds) but the one with best reviews/customer ratings. So instead of having a delicious hot hamburger (sorry for offending any vegetarians), you receive a cold burger, but at least with good reviews. Stay away in case you are hangry!

3 Maddie Walton - 2 years ago

The meal I was delivered came with the sauce spilled all over the dishes in the bag. The delivery driver was apologetic but didn’t really offer a solution, just handed over the mess and dry sauce-less salad.

1 Tao Lin - 2 years ago

really really really bad customer service (non-existent). I've just had an order that hasn't shown up 3 days after the order, and I've tried numerous times contacting the customer support with no response what's so ever! Ridiculous they're still in business!

1 Calvin Kodian - a year ago

Take money and run scammers. I could not describe in a more polite manner this is the best explanation I have about Lieferando.

Take money and run scam.

1 A M - a year ago

Have been pathetic in service since beginning 2021. Time for delivery beyond 1.5 hours, blames the restaurant. No apologies.