1
Lauren Muehlauer -
a year ago
I cannot recommend this hospital at all! The whole stay, and treatment was a terrible experience. There was so much to complain about, I don’t really know where to start! Sadly I can't give them no stars, but to be able to post this review, I had to rate a star. But they did not deserve it!
I spent 4 days with my daughter in the Dritter Orden paediatric ward due to a febrile seizure which started at home.
My daughter was scared of all doctors, nurses and cleaning staff, and would scream (and send her heart rate up to 250 which was visible on the monitor she was connected to) as soon as someone came into the room. Did anyone care that she was scared, and try to make the whole situation more comfortable for her? No. They were not sympathetic at all and often coming into the room in pairs or even three or four people at once.
They told me my daughter should sleep as much as possible due to her high fever (39.9) But there also, were not helpful in trying to let her sleep. No. They just came in whenever making noise, and in the middle of the night even put on the overhead lights!
We did not have one doctor during our whole stay, we had 3 doctors. And no one knew what the other one had done. It seemed no one read the charts or medial history. My daughter had a terrible rash and one of the doctors asked if she was vaccinated against measles. If they would have bothered to read her medical history, they would have seen that she had. The doctors seemed to be stabbing around in the dark the entire time and carrying out tests which they would not explain themselves. I always had to ask what was going on and why!
They put her on antibiotics through an IV. Here they insisted that she get it every 8 hours. Which resulted in coming in, in the middle of the night and waking her up to give it to her. Of course my daughter got hysterical, and then had trouble falling back asleep again.
On the last dose of antibiotics, the nurse did not notice that her vein had ‘broken’. This resulted in the whole medication simply running into her hand and making it swell up like a baseball and cause her pain. There the nurse had the audacity to say that my daughter complained about everything else, so why had she not complained about that. SHE IS TWO YEARS OLD, and does not really understand what pain is. Unbelievable!
The doctors would do tests, and not say what they were doing them for. I had to ask for all information, they did not volunteer anything. Also the doctors did not do any physical examination themselves. I had to tell them about the terrible rash my daughter had. And the following days they did not ask to see the rash (which was getting worse) I always had to tell them about it.
Considering that we were in the children’s ward, the hospital seemed not to care in the slightest that I was there with a scared child. Additionally due to Covid, we were locked in our room. They did not even offer to bring books for my daughter to read!
When we left the hospital, our discharge papers had a totally different diagnosis (bacterial and viral infection) written on it than the bill that they have now sent us. While in the hospital I had the impression that they were ripping us off. And now that we received the bill with a completely different diagnosis (Kawasaki Syndrome), I feel even more that they are trying to rip us off (or the insurance company who is paying for everything). We wrote them an email asking them to change it as it simply is not true, and they are refusing to! Needless to say, this is unacceptable and were are not going to let this matter rest.
