3
Eduarda Steiner -
2 years ago
Excellent location, the bathroom and bedroom were well cleaned. Breakfast was reasonable: there weren't many options, but it was enough to start the day. The worst part was the receptionists: I had a reservation for a twin-bedroom and when I first arrived, I was accompanied by two other people (one was going to stay with me at the hotel and the other was just waiting for us to leave our luggage there). The receptionist immediately accused us of hosting one extra person, saying that it would cost extra. Furthermore, there was no information about the WiFi password anywhere in the bedroom, so we had to call the reception to ask for it. The English from the receptionist was so bad that I had to go downstairs and ask him to write it down for me. Once I got there, he seemed mad and was very rude: he didn't even look at me and just gave me the paper with the information in an extremely rude way. I also didn't like the fact that I had to leave the bedroom keys at the reception every time I went out.