Hotel Altschwabing

1 Dana Lederer - 3 months ago

If it weren’t for the INTIMIDATING, BULLYING RECEPTIONIST it could have been a nice stay in a great little hotel. Booked 4 nights (confirmed) but left, quite shocked, after 2 nights:
When asked why I wasn't informed that reception closes at 13:00 and of the arrangement made to enter the hotel on arrival (in the evening), the receptionist aggressively said he sent such an email. So, trying to ask to see the email (as none had been received), I was immediately and aggressively interrupted with a weird (and totally irrelevant) accusation that my son said I was sick (he never did) in an attempt to cancel the reservation.
Next morning was even worse. He asked if I wanted to book an extra night he "had managed to arrange", claiming I only had 3 nights confirmed. When trying to say I have the email confirming 4 nights, I was again immediately and aggressively interrupted by him. Trying to complete the sentence, I raised my voice a little, as his was much louder, so he started screaming he won't have it and I can leave if not happy.
My son had to leave everything and hurry over to protect me when checking out as I couldn't be sure if the receptionist was at all stable and wouldn't turn violent confronting me on my own, a woman much smaller and many years his senior. Seeing my son, he started to go on and on about how he tries to keep costumers happy even if they don't realise it... We paid and left quickly, rather shocked.

1 Ian Hays - 3 years ago

The hotel room that we had was not what was in the pictures. The shower and toilet didn't work. We had only one bath towel for 3 people. No A/C and main lights in room didn't work. There were exposed wires too. We tried to calling the people right away, but they never picked up the phone line. Also, had to crawl out of my car, through the hatchback, to get out of my parking spot in the garage. The staff leaves the hotel at 2 PM, so we couldn't resolve these issues right away. We found a different hotel and left in the morning. Definitely, would not recommend the hotel.

3 Chris Ruberg - 3 years ago

Great location. Clean rooms. Not really a hotel but more building with rooms. No in room tea, coffee, or soap. Ps I’m sick of demand driven customer gouging !!

5 Antonio Ronde - 2 years ago

Exceptional down town hotel. Great for visiting friends in Munich and very close to the next subway station.

5 Marco_ Capo7 - 5 years ago

Great location, close to English garden and many nice restaurants and bars. Nice rooms and a great service!!!!

5 Theo B. - 4 years ago

The beds are good and room is clean! Nice breakfast too.

2 Lucía RMedina - 5 years ago

Extremely expensive, no concierge after 2pm, no free breakfast, almost no WiFi, room were ok.