Holiday Inn Express Munich - City East, an IHG Hotel

1 Donna Marshall - 3 months ago

May be one of the worst hotel experiences ever. Staff was very unfriendly and not kind or caring. We arrived early. We just got off a 16 hour flight and I was not well. We knew check in wasn’t until later but I was sick and it was an off day, not the weekend. They did not care and made us wait. After 3 hours of waiting and getting sicker and sicker my hubs threatened to leave a bad review and oh all the sudden we can get a room. I was in the lobby at least 3 different times during our stay and heard them let people check in early.

Went downhill from there. A/C was non existent. We will check it, etc etc, they never did anything. Plastic pillows that were miserable. One comforter that didn’t even fit over both of us and we aren’t big people.

Always were made to feel that you were bothering staff if you needed anything. No dressers, shelves etc to put anything. We lived out of our suitcases on the floor for 2 weeks.

3 different employees told us how the company has changed and that they were miserable and either leaving or looking for different employment. They all looked miserable and unhappy.

I honestly don’t have one positive comment to make about this hotel. We will never stay in a Holiday Inn or Holiday Inn Express again. Location was not great and the pictures they have posted make it look nice.

All we can say is run! Horrible experience and it was my first trip to Europe ever. So disappointed!

2 Louis Amaya-Rodriguez - a month ago

The rooms are very dirty especially the carpet. The breakfast that comes included is worse then most american hotels i been too, including very cheap ones. The best part of this hotel is the bathroom and the accessibility to public transport. I stayed for 7 days and paid a bit under 900 and it was not worth it. Do NOT come, you can def find a better value for your buck somewhere else.

When i first arrived Front desk was rude and seemed annoyed i kept asking questions. When i got to my room the a/c wouldn’t turn on/ work and i called front desk and again they were rude. I asked about the ac and they said they have been having problems but it works, i then asked what that meant and they just it works then hung up. I was amazed that i just hot hung up on luckily for me i brought a portable fan that saved my time here

2 shyam natarajan - a month ago

I have stayed in many budget hotels in Munich but this hotel was not as good as others. They are SHORT STAFFED and house cleaning is pathetic. Firstly, they gave me the room keys of an other guest when i checked in. Then i had to go all the way to inform them, they shrugged it off with system error and the new room they gave me had trash from the previous guest and no towels. It was a mess! Would never stay in this hotel again. The staff at the reception was rude, may be internal issue or new trainees. Only grace was the breakfast, staff was very efficient and nice.

4 Max Q - 2 months ago

We found this hotel very satisfactory.
Modern, clean, efficiënt and an absolutely great breakfast. Friendly service and reception. Good beds, nice bathroom.
Like in every other hotel the airconditioning is hardly working and there are stains on the carpet. But a good choice for a stay in Munich.

4 ابواية - 2 months ago

Good overall. But it is was uncomfortable in terms of parking. You need to go reception everytime to take a ticket if you want to leave the parking area. This is waste of our time as the reception was far from our room.
Better if they let the guest pay the parking fees in advance and gave multi-use ticket for the parking

2 Jan Solař - 3 months ago

DIrty room - carpet and table, breakfast poor, housekeeping every day at 6pm, so right after you came back to hotel somebody wants to get inside.
Hotel is divided into two parts - "fancy Holiday Inn" and Holiday Inn express. However they afford to have only one reception and this is in HI. For checkout I want to HI reception and I used breakfast directly there. Then they wanted to throw me out as a cheap guest from cheap HIE shouldnt be there. However there was nothing better for breakfast in HI compared to HIE.
I paid 1000 EUR for 4 nights in dirty room with bad services. Never again!

0 Verified Hotel Guest - a month ago

Positive: the hotel is nice enough although farther from the center than I had thought. It is relatively close to multiple lines of transport. It was quiet. The breakfast was pretty complete. Negative: The check in was slow and we called to report a stain on a blanket, asked for a new one and never got it so my son had to sleep with a stained blanket. We tried calling reception 3 times and no one picked up after the first time. The AC could be stronger.