ELEMENTS Fitness and Wellness Siemensallee / Sendling

1 Mahdi Solhdoust - a year ago

Here is what you need to know before joining Elements Siemensallee:
TL;DR:
I know with the first look it feels nice and posh and staff smile at you but you should avoid it for: very poor hygiene and maintenance, absence of customer care and support and being overcrowded. Save your time and money and choose any other random gym and you'll be happier.

I went to Elements Siemensallee for more than 2 years, so I had a good chance to observe the details that matter. Why I continued for more than 2 years? Because it was very close to my apartment and left no lame reasons not to exercise. Plus you normally sign a 1 or 2 years contract which is almost impossible to break. I ended my membership last September and I'm very happy with that decision. Now the details:
-Despite the high premium you pay, it is almost always overcrowded. This is particularly important post COVID.
-The maintenance and hygiene standards for that high premium you pay, is almost not existing. I attached some photos to show my point here. Over more than two years of going to this gym, I saw machines with wear and tear and they never fixed them. Of course I point that out to the staff, but nothing changed during my membership period.
-Staff at the gym are generally nice, but not helpful. The customer support is their weakest point though. Again, for the premium you pay here, you expect a decent customer service. But they disappoint you even in that department. Particularly in one encounter in one of their customer support members, when I complained about the hygiene (post COVID), I realized why the situation is like that. She made it very clear that she cannot care less about my concerns and I can cancel my contract! I wrote a couple of emails to the gym's manager explaining my concerns and the poor customer support, non of which was even answered. And that is in my opinion the source of issues with this particular gym: management.

4 Marco Tuscher - 7 months ago

Beautiful studio. Large selection of different equipment as well as a large wellness area with a pool. If you’re there out of prime time it’s always very chilled and you can get your workout smoothly done. 4/5 Stars because I have to agree some other reviews, service is not always available on the front desk so you have to wait.

1 Maesam H - 5 months ago

Update: 8 months later nothing has changed. I'd say the quality has degraded even more.

The jacuzzi was functional for one week and then shut down again. The water jets in the whirlpool do not work. The steam bath breaks down every couple of weeks. Several wooden boards in the saunas are broken. Some lights in the saunas do not work and haven't been replaced. There is no Aufguss service anymore. There is no tea or water service anymore (the restrictions have been lifted on the federal level). The door between the men's changing rooms and wellness area is made of cardboard, does not close (no privacy for male members), and is painted to look real.

I do not understand why you have not issued an official statement on the condition of your wellness area on your website? Your wellness offer was the only thing that set you apart from the competition. Not addressing the degrading quality and implementing cost-cutting measures while increasing the membership fee at the same time makes absolutely no sense. Please pay heed to the negative reviews that have accumulated over the past two years and do not ignore the problem anymore.

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I am unfortunately forced to edit my review as the quality of the studio in exchange for the very high monthly price charged just does not make sense anymore.
Almost half of the facilities in the wellness area have been closed for over 3 months and members are asked for their understanding without any compensation. In my opinion, it would be fair to reduce the monthly contribution for the members but the customer service seems to be more about apportioning blame. There's an aversion to saying sorry for something they feel like they are not directly responsible for and in this case the blame is shifted to the provider of their spare parts. My contract is with Elements, not your spare part provider so why do I have to suffer? I was almost scolded for daring to ask at the reception by when the facilities would be repaired. I am sorry but "closed until further notice" is not a timeline and not compensating members for the closure of facilities is just not fair.
There is also no mention of the closure of their wellness facilities on their website or the social media channels. Where is the transparency?

1 Negin Ebrahimian - a year ago

It’s been more than 2 years that I am a member of Elements and I have to say for the membership fees that I pay the service is below average. There are not enough dumbbells (2 sets below 10 kg and one set above 10 kg, especially in peak hours you have to forget about using dumbbells), not enough benches and bars, no decline bench press at all which is totally unacceptable. The gym could have been cleaner but unfortunately it is not and the maintenance of the machines could have been better.

1 Muya Hong - 6 months ago

Terrible. It’s been over one year the whirlpool is broken. No one picked up the phone and I have been calling for 2 hours. This can’t be right.

And you want to raise the price, what’s that?

5 Bjoern K. - 11 months ago

the best of the munich element gyms. never too crowded, very large, good classes and friendly people. really like to come here. the other two gyms are fine too, but a bit smaller.

5 Lisa E - 3 years ago

At first I thought it was weird, but the front staff never says hi when you walk in. Maybe just German? But, I’ve just accepted that, and don’t let it bother me. If you make the first move and talk with them, they are friendly and helpful.

Equipment, studio, sauna area are very clean and modern.

The training plans that they’ve made for me have been really good. And I enjoy the courses offered.

Overall very satisfied and I enjoy going to this studio.