body + soul Center Munich North

1 Tamer Rashed - 3 months ago

I am already subscribed with Movement for 1 month and I got one day testing day before I subscribe - I called them to get a testing day to try it to compare with Movement but I was told that I have to pay 25 Euros and then I got them back only if I subscribe!!! - generally I should be able to have a testing day then to subscribe or not --- bad experience

1 Marja Seidel - a month ago

Unfortunately one of the worst experiences ever. They claim to have childcare service which I thought was great BUT: I called twice today to make sure the service is available and got assured from two different people that it is only available this afternoon, not in the morning. Hence we planned our day accordingly and arrived this afternoon to start our membership. At the counter we asked again about the childcare service as we have two kids with us. „Yes it is open and over there“ - was their answer. So we filled out the papers and payed just to find out that the childcare is actually closed this afternoon. Seriously???? Instead of apologizing and giving us some kind of extra offer because of their mistake and absolutely inconvenient situation for us, we have to stay another half an hour because they cannot refund us but we have to fill out a SEPA Lastschrift for them to do so - again: what is wrong here?
We really tried to do our best in planning and this was very very disappointing, not just three people giving out wrong information but also how it was then handled.

1 Nurkyz Bazarkulova - 8 months ago

My husband and I visited swimming pool and had incident with other customer. Other client wanted to swim all alone in a swimming lane and kicked out my husband to other lane. Also, he complained to the pool manager (Emanuel) and Emanuel asked us to move to other lane because of “First come, first served rule” and let him swim alone in a whole lane because the other customer wanted to swim alone in the middle. Emanuel told us there is a rule if other customer prefers swimming all alone, so others need to move to other lane. We asked to show the rules, but he did not show one and promised to show next time. I have never seen such rules before. If there are 20 people in the swimming pool and one of them wants to swim alone, will you move the rest 19 to the other lane because of “First come, first served “ rule? It is insane! I asked to treat all customers the same way, but we were treated subjectively. On top of that, the other customer humiliated us by saying that there is something wrong with our culture and mindset and that we are in Germany and he does not want us to swim with him. He discriminated us in front of the pool manager Emanuel and he did not say anything and kept supporting him. The only thing we wanted is to have a rest after working day and get a good customer experience. Just keep in mind if you want to swim there could be other person who can kick you out and the pool management will support it!

5 John Okoroafor - 3 years ago

Quality Fitness equipments and plans. Nice environment to workout, overall awesome place to sign up for fitness.

5 gabriel hantig - 7 months ago

Great place with friendly team! So far I have not seen/ tried everything it has to offer, but my first week was not very busy, clean interior and great atmosphere. Wide variety of products at the bar also.

1 Beany Smith - 2 years ago

Called today 23.01.20 to find out about a new membership package for a company. Asked the 'gentleman' if he spoke English, seemed to be a huge inconvenience as he huffed and puffed and sighed and said no. If that is how you treat potential customers over the phone, how do you treat them in person?

Just to clarify, I am complaining about his rudeness on the phone not his lack of English....I can also speak German but my colleague cannot.

Also Bineta Coulibaly (Yoga Teacher in Leo's Gym and bei Lady Sportiv) less of the racist remarks telling me to go back home.... You know nothing about my circumstances.

5 Ahmed Mansour - 11 months ago

I visited other locations of Bodyu0026 Soul, but by far this is the most Cleanest, largest Branch. most Team staff speak English at communication levels and will assist you professionally should you have any personal training Advice.