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Pierre-Yves -
4 years ago
be careful with this company! not trustable
I bought a patek nautilus yellow gold, i went to salon patek for remove some links to wear it.
Patek watchmaker said screws link are damaged and not in gold, need to drill it if possible.
Finally they can't and cutted 2 links
it cost me 354€ + 2 links at 663€ each
I bought this watch to Bachmann because i tought it's a reputable german company and also they said me watch was controlled by their watchmakers and everything is in excellent condition.
They offered me 200€ to compensate 1680€ of damage.
So my conclusions are:
-Their watchmakers didn't check well this patek and they think their same watchmakers are more trustable than Salon Patek Vendome to drills links.
-Mr Bachmann and his sale team don't want to accept something is wrong in this deal and don't accept to compensate more than 200€ for a 24000€ watch.
Emails from Bachmann:
Dear Pierre-Yves,
we are very sorry for that inconvenience !!
Usually you drill out the bracelet screws if the heads are squeezed ( the screws are very thin and very fragile ) for us, even it is Patek Philippe workshop it looks not very professional to cut and destroy the bracelet links.
Please mention a problem before so we are able to compensate.
Never then less we would offer you 200.-€
Please send us you bank details for a transfer.
Best regards, Anisa Dawas
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Dear Mr Martinez , if you would have give us the chance to repair we could have save the links for sure .
Its very kind from our side to pay anything because all Guarranty repairs must be made with us our with an appraisal first and needs our agreement.
Best regards
Thomas Bachmann