1
ahmed alkhalaf -
4 weeks ago
Before I mad my booking I called by phone and I asked specifically about the superior room bay window and they said it has a window and nice view.
I did the booking and I traveled hour and half to the hotel, they gave me a room with a very bad view and without window, I asked to be changed, they gave a room which was very ugly and totally not like the website photos and has no window.
I will attach the view from the second room, first one I didn’t made a photo.
I have an injury with my hand and there is a bandage over it, no body asked if we can help to bring the luggage up to the room instead they gave me a very faraway room and I went up and down 2 times.
Luckily my reservation has a cancellation, I went down and I canceled my reservation immediately and I went to another hotel.
Very bad experience I had