2
Anna P. -
3 years ago
Hotel is nice and clean, there is a kitchen, bathroom is renovated. Our daughter found an Easter surprise (chocolate eggs), which she was very happy with. But there are several big “No”s and I won’t come back for sure.
1. We were surprised by the fact that the hotel promoted a private parking (we received confirmation from them), but there was none in reality. We had to look for a parking place ourselves in the evening. 2. I don’t recommend a room with extra bed - it’s hard as wood and impossible to sleep on. I asked recepcionist to provide some extra mattress, was promised with one, but nothing changed. 3) Very noisy in summer, since there is no aircon and the windows open to a very busy street where trams go from 5am till late in the night.
UPD based on the reply from the hotel.
1. Not true, we have a confirmation saying that parking is reserved. We had to find parking spot on our own with a help of Google maps.
2. Not true. Yes, I asked to provide a mattress, was confirmed that it would be provided, but nothing changed in the evening (and no one on reception by that time). We ended up sleeping with our kid an a double bed, cause it was impossible to sleep in the extra bed.
3. It was around 25 degrees when we stayed at your hotel and we opened the window and heard both tram lines passing by.
Based on your "nice" answer, I'll remove one more star. Thank you for the stay, but please improve your extra beds and customer support.