Staycity Aparthotels - Heidelberg

1 Anna Shepilova - 3 months ago

5 to receptionists, but 1 to high management: I arrived at 22:00, wanted to rest, I had prebooked room and parking lot. But when I arrived the parking was closed, no ringing, support phone number does not work, there's no place where stop is allowed on the street to go to reception and ask. I spend 30min to find a place to stop and go to reception, where I got to know that all parking lots are occupied. I had to park my new cool auto in 800m away on main station parking (not the most save place in the night). So I spent 1h to park, at 23:00 I was in my room, and had immediately go to sleep, as parking at the main station is allowed only till 07:00, so I had to wake up at 06:30. The guy at reception was super cool, gave me better room, he did everything he could, but still next time I'll choose another hotel, with parking or at least with some possibilities to park on a street close to the hotel, which simply doesn't exist around this hotel.

1 Bernhard Payer - a month ago

Arrived at the hotel finding out it was overbooked and that my booking has been transferred to another hotel 2 km away for one of the two nights booked. Had to walk all the way there making me late for an important work meeting. At least they could have offered a Taxi there or transferred the booking for the entire stay. Now I will have to move hotels after the first day. Very unprofessionell handling of the situation.

5 Chica Wild - 2 weeks ago

ADA compliant. Clean, modern rooms and fairly centrally located. International Staff very accomodating u0026 helpful. 24 Hrs reception, bar u0026 snack bar with plenty of seating. Great breakfast buffet with great selection. No cash and communication in person or via WhatsApp

3 MarinaGRachid - 2 weeks ago

First of all: 5 stars to the reception staff, they are great. About the rest: I'm staying at the hotel for the 2nd time, I had a good and a bad experience. The first time was great. I booked a room for a week but I was upgraded to an apartment for free, great! The apartment was clean and confy and the hotel even has an ATM. Second time: I booked an apartment but when I arrived the trash bin was full, the fridge was a bit dirty and the safe locker was locked, so we could not use it. The staff was helpful and changed us to another room but the new room did not have enough towels, the kitchen tap is loose, the dish washer drain has rest of food (it is disgusting), some dishes and cups are dirty (so right now I'm washing all of them again cause who knows what is clean and what isn't...) and one of the bedroom lights is flickering. And today is just our first day here... I don't want to bother the staff with all of this, I just asked for more towels and the rest we will manage ourselves ????u200d♀️..I really liked the first time that I stayed here and that is why I came back. But I dont think I will stay here next time I come to Heidelberg. It will really depend if the rest of our stay goes pleasant (and how I will feel when I look again at that rest of the food in the bottom of the dish washer drain...aff :P)

Apart from this, the location of the hotel is convenient, they have a nice lounge/bar in front of the reception, the matress is confortable and the curtains are good(they really block the day light).

Bad points: the first time I stayed here there were 2 nigths that I could hear people speaking in the apartment by my side. I guess the noise came from the heating/cooling system that connect rooms. The pillows are bad. If you are alone in the room, you can use them all (four) and it is Ok. Now that I am with my husband I noticed that 2 pillows are really not enough...I did not noticed that the pillows were so bad 1st time I came. Maybe it is another unlucky thing of this time.

I am giving 3 stars as an average of my good and my bad experiences.

4 TheReal Moonbeam - 3 months ago

This is a funny hotel as they had no phones around to call the reception,if you need help you have to whatsapp the hotel,but they don't reply swiftly so be wary of this fact if you need immediate assistance.
Breakfast wasn't included but you can get it for 9 euro.The staffs were all friendly and helpful.
The toilet and bathroom were separated and that wasn't so much to my liking,also I think the shower floor can do with some sort of a grip because it was a bit slippery

The bed was decent and comfortable
There was a coffee machine available but no coffee sachets were given ????
Closest public transport would be the tram and Banhof is about 7 mins walk
Near by you can find few restaurants and also Burger king .

4 Lisa JB - 2 months ago

Perfect location in Bahnstadt, near bus and tram lines or a 10 minute walk to the station and a good 30 minute walk to the start of the shopping mile in HD. Breakfast is ideal:. A good mix for the price (I just need Müsli and eggs) and a coffee crema plus an extra espresso gave me the perfect start to the day.

Had a "suite" so great for work, had tea in the room, a fridge to keep leftovers from spoiling. Clean, tidy, no frills, comfy bed and a/c!

Staff professional and friendly!

Minus :. Arrived at midnight. No parking spots left, but machine said "out of order". Perhaps put a note where to park instead? Bar service understaffed. Waited 15 minutes to order bottled juice and water. Housekeeping came in wanting to clean, which for a suite should only be 1x a week so totally interrupted work (but apologized) And no secure wifi.

2 María - 7 months ago

I have been living there for a month and although the rooms are not bad, the cleanliness and attention at reception leave much to be desired. Although they cleaned once a week, the room was immediately dirty (photos attached) which shows that the cleaning was not very thorough. In addition, on some occasions the kitchen was not even wiped down. On the other hand on several occasions the staff have been very unpleasant, rude and inefficient, when at all times we asked for things with respect and cordiality. In case of returning to Heidelberg I would not recommend this place.