Hotel Bayrischer Hof Heidelberg

2 Mervyn Carr - a month ago

Want your room cleaned and bed made up etc? Forget it.
Have to ask for tea/coffee and a kettle. Rooms were filthy, NO staff on duty at night, have to use your room key to get in the front door, if your key doesn't work you're up the creek, which happened to one of our colleagues.
Only good things were a great breakfast and location

4 Marc V. - 4 months ago

Nice hotel at the ‘old town’ of Heidelberg.
The rooms are clean and big.
No airconditioning but you can open a window to get some fresh air in.
Breakfast is very good. A lot of different dishes are served.
Friendly staff that helps you out.

5 JP Flores - 2 months ago

Perfect location, clean and big rooms, and friendly service. The breakfast is a little bit too expensive, but the rest of our stay was really good. Parked on a garage nearby, and also ate in a restaurant just around the corner.

5 Jelena Jovanovic - 10 months ago

Great hotel, very comfortable room. Super good location and delicious breakfast ???? Everything was tip-top. I really enjoyed the stay.
Thank you to all the staff for your hospitality. I will be back ????

4 Leonie - 5 months ago

Very friendly staff, room was small but comfortable and clean. Beautiful location with view on the Bismarckplatz!

4 Hossam Eldin Farran - 2 years ago

The hotel location is the best. The superior room is pretty spacious and you only pay like 20€ euros extra. It is quite clean and cosy but strange things you might find. No safe box in the rooms and you need some luck to find other things. I used two rooms because I extended my stay and had to move to another room. The first room had no fridge in it but you can't complain because the TV was a HUGE one with smart capabilities. When I moved to the second room, the TV was rather a tiny one but hey, I found a fridge. I doubt it is working though. The kettle was also broken and dropped the water all around. All my other experiences was quite good and the staff is quite friendly. The reception however is not available all the time and they have a funny system for room service that you have to ask for it. Overall experience was fine and again the location is the best.

2 Robert Barry - 3 years ago

The good: Fantastic location, very large room with table, 4 chairs, long bathroom counter with two sinks, small sofa.

The bad: As was stated in recent previous review - I've never stayed anywhere with less hours of access to a person to ask questions than this place which is frustrating. I've never heard of a hotel in which one uses an atm type machine in the foyer to check in - and the machine issues your room key card. Not to bad if you know about it but I had to be told, and then I had to assist some other newly arriving guest that evening who was locked out, who was standing next to the machine, wondering why he could not enter the hotel. And since there is no one in the hotel reception, if an arrival is confused by the machine or the information it requires, they are out of luck. I believe a hotel this large should always have someone at the front desk. The automation idea may have seemed a money saver, but these are the reviews that will result (along with no iron, no complimentary coffee at reception area, etc). There is no air conditioning but this is an old building and I don't know what others have - maybe many are like this. It's probably just fine in cooler weather though - there are heaters below each window.

The hotel response to the previous review also affected my opinion of this place when I read it 5 minutes ago. Arrogant. Hotel rooms should at least have their own safe, particularly when there is no one at reception for a significant portion of the day to ask about locking things up as was suggested in the response. Anyway, I don't want to ask a hotel clerk to lock up my passport or cash. A guest should not have to do that. Note that they have a luggage room in case you need to drop bags before the 4pm check in, but it isn't locked and with no one at reception to watch the room, I could have gone through many suitcases in there besides just dropping and picking up my backpack.