Gelati caffè bar

Hauptstraße 141, 69117 Heidelberg, Germany
Ice cream shop
User Reviews

5 Shandi Young - a year ago

Fantastic gelato spot to satisfy your spaghetti eis craving. Super friendly staff and delicious!

5 Brandon Taylor Charpied - 3 months ago

Fantastic classic spaghetti eis. Cappuccino Royale was top notch, as well.

5 Lenni Justen - 4 years ago

For the 7 weeks in Heidelberg this was my go to ice cream shop. Generous scoops for a low price and overall great service. Definitely recommend stopping by!

1 Kenneth Jenkins - 3 years ago

Asked for one scoop €1 , was given two scoops (Five cones) and asked to pay €15. I guess you pay an extra €5 just to sit down. I explained what we wanted and they gave us something entirely different. Amazing enough...they spoke English! So they could have told us in English before giving us the scoops. Wish I could give it zero stars.

RE: in response..actually no, they DID NOT inform us of this surcharge for sitting down. If they did, I would not be on here commenting about it. Maybe you can inform your clerks to inform customers of this. Thanks.

5 Violet Henderson - 2 years ago

An ice-cream shop with authentic Italian temperament! We found Italian specialities here that we couldn't find anywhere else in Heidelberg like Sicilian Granita. Super yum, thanks :)

1 Koen van Gestel - 5 years ago

Ok, everybody might sometimes be sceptical about all those reviews on Google. So after reading Mathias Lauers' review I thought, "well, that might just be happening once". So me and my girlfriend went to this place. We even took a table before ordering!! ;-) Anyway, after 10 seconds we noticed the older lady behind the counter being upset to someone outside. Not sure to who, but it could have been somebody from their staff. But it felt already uncomfortable to us just after sitting down for 10 seconds (ok, might have been 11...). With the Google review in mind, we decided to leave the place and enjoyed a nice ice cream at Puro which is 30 meters away (I'm not advertising here!).
Being an user experience designer myself i know every 'touch point' can make your product or service a bad one. Gelati caffè bar succeeded with making a negative score to us. So long!

4 Shraga Milon - 3 months ago

A lot of ice cream options????

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