AUERSTEIN Hotel Heidelberg Handschuhsheim

4 Anna Mester-Csiki - 4 years ago

All in all the accommodation was nice and tidy, the breakfast was very good, but the receptionist made a terrible first impression (to the extent I almost left the place immediately).
Our room was on the third floor, there is no elevator which was no problem for us, but worth mentioning in case someone arrives with a big luggage.
I liked the atmosphere of the place. The breakfast was really nicely served and abundant. The bread was even freshly baked in place.
The reception though was terrible. We had to make an adjustment, since we were one person more than we booked. The receptionist (the owner) had a terrible way of managing our request. He was not polite at all, at first he didn't offer a solution (nor did he say he doesn't have a free room) but what he did was a lot of grimaces and eye rolling. It made me utterly upset with the place. He gave me the feeling like we were not welcome at his place. In the end he offered to change our room to a bigger one but by this time I just wished he would have said there's no more free space.
I'm still thinking about giving the place three stars, but the lady in the morning was very kind, so I'll give her four.

1 Ian McQueen - 4 years ago

There are 2 locations to this hotel one at 82 and one at 61, unfortunately we where in 61 more like a low end youth hostel 12 small rooms on 3 floors at rear and another 9 at the front. The breakfast room was so small everyone (19) is sitting in top of each other, one window was closed, so stuffy and very noisy, we asked the receptionist/breakfast girl to open the window she just shrugged her shoulders and disappeared. A minimal breakfast buffet on one worktop. Clearly number 81 is the location on the website photos with the nice rooms and a resteraunt, very misleading. I would not recommend this location it is on a main road with a team line so very noisy.

4 Michael Herman - a year ago

Had a nice stay there. Open while others were closed.
Kind hotel manager ????

4 oria - 4 years ago

Clean and comfortable rooms. The WiFi doesn't work at the second floor and take the key during your stay.

5 Steve willott - 4 years ago

Lovely hotel..... Fantastic breakfast..... Brilliant Italian restaurant

5 Corrado Calì - 4 years ago

Very cosy, kind personnel, fantastic restaurant.

5 Pepper Kai - 2 months ago

(Translated by Google) Great hotel, great room, the staff was very, very friendly and courteous!

The restaurant directly in the hotel with an outdoor area was also very good and super nice staff!

Parking on site or a few meters further belonging to the hotel possible! Don't forget to pre-book ;-)

5⭐⭐⭐⭐⭐

I'd love to come back! ????????

(Original)
Super Hotel , super Zimmer, das Personal sehr sehr freundlich und zuvorkommend!

Das Restaurant direkt im Hotel mit Außenbereich auch sehr gut und super nettes Personal!

Parken vor Ort oder ein paar Meter weiter gehörend zum Hotel möglich! Vorbuchen nicht vergessen;-)

5⭐⭐⭐⭐⭐

Komme gerne wieder! ????????