Altstadt Hotel

4 Ravi Vaswani - 11 months ago

Very good, central and quiet location. Very good, clean and spacious rooms with friendly staff. Good breakfast options too. But on the down side they don't have a facility to keep luggage for a few hours. On the day of your departure you have to lug it every where you go, or take a trip to the main station and rent a locker.

2 DayNew - 3 years ago

The staff were nice and the location was convenient. However, the hotel became an oven once the temperature was above 26 Celsius degrees (too hot in the summer). And the WiFi coverage above 2nd floor (1st floor in German sense) was extremely bad (see the attached picture). With 0.09 Mbps, you could not complete any business (be careful if you don't have too much data at international trips). Loading webpage was like forever. In addition, the manager was often not there.

1 Joe Bondy-Denomy - 5 years ago

I checked in after being awake for 24 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay.

It was a hot day and my room on the top floor (fourth) was unbearably hot. I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive compared to any other hotel.

I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to.

They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in."

I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.

5 Tim MacKenzie - 4 years ago

The Altstadt Hotel is a little jewel hidden away in narrow street in old Heidelberg, Germany. Although it is marked as a *** hotel, in my opinion it rates a much higher value!

The Altstadt has what are described as modest rooms - 14, I believe, on 4 floors - but there is so much comfort and simple elegance behind their understated presentation. In fact my room number 45 is really a tiny apartment suite with 3 areas.

First, there is a sleeping section with a heavenly memory foam bed with down filled comforter and oversized pillow to give you the best sleep ever - along with a second bed that can be made for companion guests, and a small desk with lamp and TV. Adjacent, as you enter the suite, is a quaint lounge with a stylish couch, table and coat rack and a quaint dormer overlooking a private courtyard and Heidelberg's towering green hills - the same view as from the sleeping area. Of course, the final area is the private bath with all the amenities needed - bright white and shiny clean.

You might miss the Altstadt on arrival because it is also very understated in its street presentation with a tiny sign, but beautiful heritage door. You are greeted by a very gracious and friendly concierge to help you with your stay. There is a rather nice breakfast only room to the right on the ground floor that serves an extensive buffet of the finest European elements - the coffee is so good!

Be prepared to climb the beautiful old winding stairway to access your room - going back down is the best part, though, because it is the start of an incredible journey out into the cobblestone pathway, past a shop bursting with seasonal fresh smelling flowers and entering a fascinating mostly walking only network of shops, cafe's, historic buildings and people like yourselves.

Keep alert for bicycles - thousands of them - they are everywhere - with their own designated pathways - it's so progressive!

You couldn't find a better location for your stay in Heidelberg than the Altstadt - the center of transportation by bicycle, bus and tram, and a short walk to the Neckar River with its old bridges, racing skullers, lush green river parks - all consumed by vibrant, eager young students and older custodians of a remarkable Germanic culture.

I have never experienced any place as beautiful and progressive as Heidelberg - as experienced from my lovely, but sadly temporary, home at the Altstadt Hotel.

3 Johannes Stenborg - 4 years ago

Close to the city center but not quite worth the money if you are looking for a nice cosy place with your partner.

5 Steffen Freymann - 5 months ago

(Translated by Google) Were there last week. A cute clean hotel. The reception is occupied from 8 a.m. to 11 a.m. and after that there is the key safe. We parked in multi-storey car park number 5, which is close by. Room was very clean. The breakfast is small but a very good selection, there is something for everyone. Coffee is still served personally. We felt very comfortable and will book it again when we are in Heidelberg.

(Original)
Waren letzte Woche dort. Ein süßes sauberes Hotel. Die Rezeption ist von 8 bis 11h besetzt und danach gibt es den Schlüsseltresor. Geparkt haben wir im Parkhaus Nr.5 liegt nah. Zimmer war sehr sauber. Das Frühstück ist klein aber eine sehr gute Auswahl, da ist für jeden was dabei. Kaffee wird persönlich noch gereicht. Haben uns sehr wohl gefühlt und werden es nochmal buchen wenn wir in Heidelberg sind.

5 Dav - 3 months ago

(Translated by Google) Very friendly service and well-kept rooms. Good selection at the breakfast buffet.
Great communication when I forgot some clothes in the room and they sent me home.
Located right in the center, the hotel is perfect for exploring the surrounding area or for shopping.

(Original)
Sehr Freundlicher Service und gepflegte Zimmer. Gute Auswahl am Frühstücksbuffet.
Top Kommunikation als ich noch Kleidung im Zimmer vergessen hatte und mir nachhause geschickt worden ist.
Direkt im Zentrum gelegen ist das Hotel perfekt für Ausflüge in die Umgebung oder zum Einkaufen.