Central Hotel Kaiserhof

1 Каролина Okanenko Оканенко - a month ago

good afternoon . very sorry to have to leave a bad comment for your wonderful hotel. at the end of July this year, my family (me, husband and two children (1 year and 13 years old) lived in your hotel in a superior room with extra beds for children. Before checking into the hotel, we made a reservation and asked again, since we have two children, we need one room and extra beds. everything was fine, we really liked being with you, the girl at the reception took her husband's passport, wrote everything down, there were no questions, although they were not there for a long time since they were passing through. on Monday (August 29 ) booked by phone as we are passing through and it is convenient for us to spend the night with children near the station in good conditions. I ordered the same number by phone without any problems. The girl at the reception said that there was no reservation and refused to book one superior room for the family (it was a shame that last time we were booked by the same girl and she remembers us) and today she is in ret what he does did not remember and did not give the last booking and refuses to reserve a room for us I understand that there are 2 rooms for 4 people but we have children and it says on your website that children with extra beds are allowed in one room. it’s a pity that such bad situations happen, there was a sediment for life, as we stay in different hotels and at different levels, believe me much higher than yours, but this is the first time I encounter such disrespect. The evil is not that there is no number, but that the girl who settled us last time refused this time and pretended not to remember or know anything. even the system said that last time there was no reservation for her husband. good thing i was here today if i came with the kids on the day of arrival knowing i had booked and i would have been denied because now it is very disrespectful.

3 Ivan Zaytsev - 4 months ago

Nice location and friendly staff but the hotel is much overdue for a full renovation. The rooms are very noisy and you can virtually hear anything through the walls. When the fan in my bathroom went on it literally startled me. I couldn‘t sleep well all 3 nights. After trying to fall asleep for multiple hours at one point I installed an app and measured close to 40 db noise level right through the wall at the head of my bed. All facilities are well below modern standards. Separate air conditioning unit standing in the middle of the the room, old and very much worn down furniture, sheets and pillow, etc. I can‘t recommend the hotel, unless you love the vintage style or are in desperate need of a place to stay for the usual business fairs in the city.

4 Paul Kelly - 3 months ago

Location- exactly what I wanted, close to the Hbf. Service- staff brill, friendly, helpful but discreet when required.
Rooms- clean, comfortable, but! I'm a single traveller u0026 most often book advertised single rooms u0026 nearly all hotels that offer these types of rooms do the same, put too much furniture into an already cramped space. Definitely a case of less is definitely more.
Big big plus's when I visited, fan in room u0026 window that can be opened instead of A/C, free mini bar, fridge in room.
Would I stay here again, damn right I would, just lose some of the furniture!

5 Monika nair - 2 months ago

We stayed one night during our long trip and loved it. So nice service, everyone smiling and welcoming. We had dinner at restsurant, amazing! Close to all places. Loved it.

4 Daniela Pasquariello - a month ago

The hotel is just outside the Hannover main station, very nice and good in furniture. Unfortunatelythe night I spent here was after a day with 30 degree and in the room there is no air conditioning. I slept with open window as out was fresh in the night but the noice coming from the street all the night was so much that I was not able to sleep at all. Moreover in the bathroom the aspiration system was also noicy. Good is that the minifridge as for free 4 drinks and a little snack. So all together in summer time I would not sleep there again. In winter time yes. Staff is very nice. They told me they started to refurbish the rooms with air conditioning and where it is not they put a little fan, which helped.

5 Jexep - 2 months ago

What can I say,
Nice space room, Best Location,
Friendly Staff,
Free Minibar, One of the best Breakfast experience in Europe, Reasonable Price. If you are in Hannover, stay here. I will next time.

5 Sarah Weate - 2 months ago

Great hotel right next to the train station. Clean rooms with comfortable beds and a newly-renovated bathroom. Staff are lovely and helpful.