Hamburg Room

1 Emma Xachatryan - a year ago

The reception is on an other location and the hotel is im a building with normal citizens. That's why no rules were followed. A bunch of young people came at 4:00 in the morning and made noise, listened to loud music and we could hear everything. I couldn't sleep and was pretty scared and stressed. A great way to ruin your trip. The room was pretty clean but if you look carefully you could find some dirt. And the toilets could be cleaner . The location though is perfect but really no quality. Good for some 18yo .Not recommend. Not even for 1 night.

3 Ben Hendrickx - 2 years ago

The reception and actual hotel are at different locations. This is only mentioned all the way at the bottom of the confirmation mail of your booking. You get an automatic message from the hotel explaining 19h00 is the latest to check without any mention of the reception location. After 19h00 an additional 50€ will be charged. Looking at other reviews, many people face this issue, which makes me suspect they do this on purpose. We for example had to call the hotel multiple times before we even got an answer after spending an hour looking for the hotel in the first place. Reception staff is not that helpful or friendly.

Once you have found the reception location and afterwards the hotel location, you can't let yourself be thrown off by the ugly and dirty façade of the building (this is why you don't find a picture of it online). Once tot enter the building, it's very nice, clean and well maintained. The room is very big and beautiful. Everything you need is present, giving you a very comfortable hotel experience in the end. Would have rated the hotel 5/5 if it hadn't been such a hard job on finding the right location!

1 Matthew Woodward - 4 months ago

SCAM!!! Wont let you check in after 1900, take your money and cancel your booking. DO NOT BOOK!!!

1 Stephen Lau - 2 years ago

Booked online via booking.com and requested checking between 9-10 pm in the dropdown. Got a message after booking was confirmed that it was not possible to check in after 19. Where not able to cancel though. Emailed and wrote back explaining we where catching a ferry and could not arrive earlier but no reply.

Arrived and found the check-in location at another hotel but the clerk said the owner comes and takes the keys at 19.

Avoid at all costs, no responses and completely rediculous checking policy.

1 Michiel van Elk - 2 years ago

Despite lots of mails and phone calls the hotel refused to refund my booking costs of 250 Euros. I wasn't able to travel because of the COVID restrictions, but they didn't want to reimburse even a part of the costs that I paid upfront in advance. This is a very bad policy - I hope they go bankrupt soon!!!!

1 Laertis Baroutas - 3 years ago

ABSOLUTELY AVOID THIS PLACE. They cancelled a 5 nights booking because of a 40min delayed check in, for which they were informed hours earlier, but never responded to our email or answered any phone calls we've made. We felt like we were robbed. They stole us 340€. Plus the cost of finding another hotel to spend our time in Hamburg.

1 Rui Xiao - 4 years ago

I booked the room for three days. I arrived at 11pm, no one is there, I called the number and he said nobody could come, so I had to find another hotel at that time.
It's my fault, I arrived too late and I have no problem with that.
But, I called the guy next day and tried to cancel the booking for the next two days; He said no, the money is lost and could not be returned......
I don't have such experience before, thanks for the unforgettable memory!