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Chi Leng Leong -
2 years ago
Would not recommend this place. The food was average and the service was appalling. First, the waiter got the ordered wrong and when the wrong dish came, he insisted that he was right and was extremely reluctant to replace it. So we had to take the wrong dish. He offered to give one of our group a free drink later for compensation but never came and follow it up. For the rest of the meal we never saw him again and no other waiters came to our table at all. We had to go up to the bar to ask for the bill. When we reminded him of the drink, he eventually brought it over along with the bill. When he gave us the bill, he told us that the restaurant had not included any service charge but it was German custom that the customer should pay a tip. We settled the bill by card as there was no option to add tip in the card machine. When we were about to tip in cash, the other waiter came to tell us that we need to pay a tip to reflect the service that she and her colleague had provided us. We decided to tell her that the service had been appalling and that the fact that she and her colleague insisted, we felt forced and decided not to pay. At this point, she just walked away. The food was ok, not better than any other beer house in Hamburg. But this gave us such a bad impression that it ruined our last moments in Hamburg.
