a&o Hostel Hamburg City

3 Gabriel Guerra - a month ago

It is very affordable and easy to check in and out. It is a hostel, which means that is cheap but without any luxuries. It is in fairly good location, near the station to get to the center, but not really close to the city center itself. It is very good for students, but I would not recommend it to families unless you want to go really cheap. At the lobby there are many games that you can play at a low price like billiard, foosball, air hockey or darts. There is also a small bar where you can take drinks. The staff is friendly and helpful, which is good taking into account the many people that come and go constantly. Now, regarding the room, you can find it clean though it looks a bit neglected. The windows sdo not isolate the noise even if you close them. The beds are comfortable. Regarding the bathroom, we found out that the sink was really clogged; also the shower does not offer much pressure but it regulates the temperature okay. All in all, it was not a bad experience, is good if you just need to stay one or a couple of nights there, bearing in mind that offers a very good price.

1 Marlon Penninkhof - a month ago

The rates for a single/double private room are extremely high, compared to the quality of the room. Don't come here if you are expecting a good night's sleep. There is no air conditioning and no sound proof windows. The lighting is standard, nothing special.The only things reasonable are the Wi-Fi and the bar, but all and all I would suggest you book at the Premier Inn. Equal/lower prices, but the quality of the rooms... way higher.

4 Ajayganesh Chanumolu - 4 months ago

Nice hostel 24/7 open in good location but service is not good. We have bus at late night to return back and thought of staying in lounge for closing the room but they haven't accepted that.Lounge is completely empty and we are not even using any thing there. If it isn't cold outside we might have stayed at bus station. Atleast they have to concern as a human I felt.

1 Carolin Thiele - 5 months ago

The rooms were good for a hostel. We had a double room, two nights and two different rooms . The bin in ( the second room) bathroom nearly fell off the wall and in our sheets had tiny little holes and there was a bit of pink glitter on the sheets as well. ( We never have any glitter with us)

The breakfast was good but very busy. Had to get the chips for breakfast every morning at the reception and that took around 15 minutes because the reception was so busy.

The service at the reception was exhausting.

We wanted to use the community kitchen for dinner. You need a key for that. We needed to wait until midnight to use it. A girl at the reception promised us to call if the key was back but that never happend. When we when the third time to the reception , we got the keys . We went down to the kitchen and there was nothing more that a microwave, a stove and one frying pan. We went back to the reception and wanted to give the key back. The lady behind the desk gave us then a box with pots etc. but didn’t get the idea to tell us first.

The next day we checked it and I forgot my watch in our room. The cleaner couldn’t help us becauseshe couldn’t speak English or German and the reception only help us after 45 minutes waiting and one key card that didn’t worked.

If you want to have a good service don’t go there! They are to busy to help you in any way. And when they try it takes really long. I don’t know why they have the community kitchen on the homepage when you can’t really use it. There weren’t even plates in the cupboards …

Now I’m exhausted and stressed out.

1 kc - 3 months ago

Alright beds, location okay, desk staff awful not trained, not given sheets or any information walked into room no clean beds, had to change rooms, lifts was broken and breakfast was alright, lockers too small, kids running around abs calling us names and knocking on the doors will not be staying here again. Also why was one of the pillows so fluffy and the other flat!!

3 Jahangir Babayev - a month ago

During my 2 days trip in Hamburg, I've stayed there. Location of hostel is good. It's easy to access to the central see sights and close location of rails gives a good opportunity to travel in long distances. Condition of my room was good for its price. But service of hostel is terrible. Card for room door frequently become usable and every time required to go to the reception to fix it. Part of the elavtors are not working, and if you'll stay for the period more than a day, you have a chance to get new bed, cause your bed may be hold by other person, while you off the room.

2 Mina Johansson - 2 weeks ago

Dont book this hotel not worth the money at all. Other guests where screamin, banging on doors, throwing stuff out of the window etc so we couldnt sleep. We told the staff at the hotel but it still was the same every night. Rooms are small and very hot summertime and to borrow a fan is 20€ ofc u get it back later but anyway. Wc poorly cleaned and water in shower didnt go away for hours after 1 shower.