DB Reisezentrum Frankfurt (M) Flughafen Fernbahnhof

1 Okday Ünal - 2 months ago

(Translated by Google) Sehr schlecht und uninformierte Mitarbeiter.
They have very bad, uninterested and uninformed employees. They do not help you in any way, they just spend time chatting among themselves. I wonder if there is another profession that is so comfortable, just sitting and chatting and making money by not being controlled?

Deutsche Bahn never cares about its time traveler. You just apologize for the delays and you almost always have to travel late.

(Original)
Sehr schlecht und uninformierte Mitarbeiter.
Çok kötü, ilgisiz ve bilgisiz çalışanları var. Sizin çektiğiniz sıkıntılara hiç bir şekilde yardım etmiyor sadece kendi aralarında sohbet ederek zaman geçiriyorlar. Bu kadar rahat, sadece oturarak ve sohbet ederek ayrıca kontrol edilmeyerek parankazanılan başka bir meslek varmı acaba?

Deutsche Bahn hiç bir zaman yolcusunu önemsemiyor. Gecikmeler için sadece özür diliyor ve neredeyse hep gecikmeli yolculuk yapmak zorunda kalıyorsunuz.

1 Martin Just - 5 months ago

(Translated by Google) One star is for the DB information at the airport, we landed on time on 19.05.22, unfortunately the passport control took too long due to a lack of staff and I missed the last ICE to Erfurt, I even had the federal police confirm that it was not my fault . The employee was extremely condescending and rude, downright personally insulting. Yes, we had a super saver price ticket, but as I said, it was confirmed to me that it was not our fault that we missed the train. Instead, I was insulted if I could read what was on my ticket. Tries to explain the situation with the extension number for the federal police in my hand that was given to me there, no chance, instead the employee says these are just excuses, people come with the same excuses every day. Thank you very much, I had to buy new tickets for 115 euros. Absolute catastrophe, no trace of goodwill, customer-friendly equal to 0......

(Original)
Ein Stern gilt der DB Information am Flughafen, wir sind am 19.05.22 pünktlich gelandet, leider hat durch Personalmangel die Passkontrolle zu lange gedauert und denn letzten ICE nach Erfurt verpasst, das habe ich mir sogar von der bundespolizei bestätigen lassen das ich keine Schuld habe. Der Mitarbeiter war extrem herablassend und unfreundlich, geradezu persönlich beleidigend. Ja wir hatten ein Super Spar Preis Ticket, aber wie gesagt mir wurde bestätigt das uns keinen Schuld daran trifft das wir den Zug verpasst haben. Stattdessen wurde ich beleidigt ob ich lesen könne was auf meinem Ticket steht. Versucht die Situation zu erklären mit der Durchwahl der Bundespolizei in der Hand die man mir dort extra gegeben hat, keine Chance, stattdessen sagt der Mitarbeiter das wären nur Ausreden, jeden Tag kämen Leute mit den gleichen Ausreden. Herzlichen Dank, ich musste für 115 Euro neue Tickets kaufen. Absolute Katastrophe, von Kulanz keine Spur, kundenfreundlich gleich 0......

1 Der Radler - 4 months ago

(Translated by Google) Catastrophe the acoustics, you don't understand the announcement. Then they get it ready to mount signs before the scoreboards. Punctuality catastrophe - no more Deutsche Bahn!

(Original)
Katastrophe die Akustik, man versteht keine Durchsage. Dann kriegen sie es noch fertig vor die Anzeigetafeln Schilder zu montieren.. Pünktlichkeit Katastrophe - nie mehr deutsche Bahn!

1 Hermann.V - 4 months ago

(Translated by Google) We have just landed at Frankfurt Airport from our vacation. Had a ticket towards HBF Frankfurt and from there to Berlin. Unfortunately, our train was not on the table, so my husband went to the DB information center and addressed this. Due to a timetable change, the train did not run from there. Unfortunately, we were not informed of this by e-mail either! (Very annoying) The 2 ladies at the counter, super unfriendly, grumpy u0026 annoyed when you asked what you should do now?! No clear answer, you should just get on another train towards HBF. One expects nicer staff at such information desks.

(Original)
Wir sind eben aus dem Urlaub am Flughafen Frankfurt gelandet. Hatten ein Ticket Richtung HBF Frankfurt und von da aus nach Berlin. Leider stand unser Zug nicht auf der Tabelle, dementsprechend ging mein Mann zum DB Informationszentrum und sprach dies an. Aufgrund einer Fahrplanänderung fuhr der Zug von dort aus nicht. Leider wurde uns dies auch per E-Mail nicht mitgeteilt! (Sehr ärgerlich) Die 2 Damen am Schalter, super unfreundlich, pampig u0026 genervt wenn man Sie fragte was man nun machen sollte?! Keine klare Antwort, man solle einfach in einen anderen Zug einsteigen Richtung HBF. Man erwartet dann doch netteres Personal an solchen Informationsschalter.

1 Eric Amann - 7 months ago

(Translated by Google) Stranded due to train failure. Unfortunately, the employee did not see it as necessary to communicate with me. He leaned back in his chair with his flat cap on his face and answered in monosyllables. That didn't help anyone. It is certainly an isolated case but unfortunately it lowers the overall impression

(Original)
Durch Zugausfall gestrandet. Der Mitarbeiter sah es jedoch leider nicht für notwendig mit mir zu kommunizieren. Er lehnte mit seiner Schiebermütze im Gesicht nach hinten aus seinem Sessel und antwortete nur einsilbig. Geholfen wurde damit niemandem. Ist sicherlich ein Einzelfall aber leider senkt es doch den Gesamteindruck

5 Alexandre Malki J. - 3 months ago

(Translated by Google) ICE is fantastic. Clean and well signposted station with good lighting. ????????????????????????????????????????????????????????????????????????????

(Original)
ICE é fantástico. Estação limpa e bem sinalizada boa iluminação. ????????????????????????????????????????????????????????????????????????????

1 Lazarus Long - 5 months ago

(Translated by Google) Annoyed employee gives Ukrainian refugee wrong information regarding helpukraine tickets. Shame yourself!

(Original)
Genervte Mitarbeiterin gibt ukrainischem Flüchtling eine falsche information bzgl der helpukraine-Tickets. Schämen Sie sich!