AMIGA Bockenheim

1 Anna Sobczak - 5 years ago

Unfriendly staff, bad air in course room, Customer misleading Contract Cancellation Conditons:

- I was looking for a testweek before committing to any membership. It was not possible. I was offered a “flexible” sign up with “a month” cancellation, the so called “flexible” weekly subscription to "try it out" and being told that I can quit it with a months’ notice. However the Membership is sold per week, 4 times per month a deduction from the bank account, which does not make any sense for the customer, its just confusing if the membership can be quit anyway only with a 4 weeks’ notice. This aside, after I have concluded that I don’t like this studio, it was suddenly NOT POSSIBLE TO CANCEL THE SUBSCIROPTION WITHIN 4 WEEKS. The lady at the counter did not even KNOW with which end date I will be stopped to get fee deductions ?!? It turned out that in REALITY they will end to deduct the weekly fees only after TWO MONTHS! And why? The argument was that I had started my “membership” (suddenly called a membership) in the mid of a month and “missed” the quit notice by 2 days in June, so I can quit only with the next end date of the following month in August. Where in the contract was this stated at all? That’s plain misinformation and interpretation of conditions at their own benefit and the opposite of professional or customer friendly policy. That’s plain lying at the start to make you sign what they call its not a contract.

- I have been interested to try out the courses, but unfortunately the course room was always not ventilated with fresh air and super hot. If you enter it after a class took place its unbearable und unhealthy condition, there is no window to the outside and no aircon. As it finally got very warm outside, it was impossible to particapte at any course. For this monthly Price of (17 Eur per Week x 4 u003d 68 Eur) an Aircon should be standard. After the course room got too impossible to breath I started using the front area, also too hot! There is only one “window” which is basically the entrance door. Fitness in a closed hall without fresh air and sunlight? Well I signed up in the winter after work so It did not occur to me only until later.

- Staff unfriendly and every time super busy when I had questions about courses and you feel you disturb them in something important behind their counter.

- Courses are subjective of course, but I signed up because they offered the “Barre” training, which I have done for years. Unfortunately it was not the real Barre, which I have realized and didn’t like it already after one time! so even more upsetting that I was not even offered a trial week, not even a trial day.

- Finally, no communityship of the ladies at Amiga. Coming from a Studio which is all about ladies Fitness wellbeing and health, I was very surprised that there is literally Zero communication between the ladies at this Studio. Sad.

CANT RECOMOMEND "AMIGA" AT ALL DUE TO THE VERY UNPROFESSIONAL HANDLING OF CONTRACT ISSUES AND CUSTOMER CHEATING PRACTISE !!!! AN ABSOLTUE NO GO NOWADAYS WITH ALL THE COMPETITION.

5 S Shukla - 5 years ago

Tania is an awesome trainer, very helpful and always smiling, she always try to talk in english with those who isn't good in deutsch. I like and appreciate all her work and her way of working ???? rest of the staff is nice and helpful, they always try best to keep studio neat and clean.

5 Joe J - 3 years ago

Great support! Thanks a lot ^^

5 Esther Gossmann - 5 years ago

(Translated by Google) A nice studio with a very nice team. There are enough devices, at rush hour it can be that you have to wait. But that's normal. But the atmosphere is nice and familiar. The individual training design with your own trainer is very personal and good. The range of courses is large, but I only used yoga and cannot say anything about the quality of the other courses. Saunas and sanitary facilities are always clean and the lockers are large enough.
In summer it can get a little warmer, so it's worth coming early in the morning.
The bad reviews here I can not understand at all, the floor tiles in the shower are normal bathroom floor tiles that are not slippery at all and in the classroom there are windows (in the ceiling) that can also be opened. All in all a great price-performance ratio!

(Original)
Ein schönes Studio mit einem sehr netten Team. Geräte gibt es genug, in Stoßzeiten kann es schon mal sein, dass man warten muss. Aber das ist ja normal. Dafür ist die Atmosphäre schön familiär. Die individuelle Trainingsgestaltung mit einem eigenen Trainer ist sehr persönlich und gut. Das Kursangebot ist groß, ich habe allerdings davon nur Yoga in Anspruch genommen und kann zu der Qualität der anderen Kurse nichts sagen. Sauna und sanitäre Anlagen sind immer sauber und die Spinde sind groß genug.
Im Sommer kann es schon mal etwas wärmer werden, es lohnt sich dann morgens früh zu kommen.
Die schlechten Rezensionen hier kann ich überhaupt nicht nachvollziehen, die Bodenfliesen in der Dusche sind normale Bad Bodenfliesen, die überhaupt nicht rutschig sind und im Kursraum gibt es sehr wohl Fenster (in der Decke), die sich auch öffnen lassen. Alles im allem ein super Preis-Leistungs-Verhältnis!

4 Nadine Wittenberg - 5 years ago

(Translated by Google) When I came to this studio for the first time, Tanja greeted me warmly and I feel in good hands!
I had not made an appointment and still took the time to create a training plan, go through the individual devices with me and explain them explicitly.
All in all, just a great studio where it is really fun to train even through the employees.

(Original)
Als ich zum ersten Mal in dieses Studio kam begrüßte mich die Tanja herzlich und ich fühle mich gleich gut aufgehoben!
Ich hatte keinen Termin vereinbart und trotzdem wurde sich Zeit dafür genommen mir einen Trainingsplan zu erstellen, mit mir die einzelnen Geräte durchzugehen und explizit zu erklären.
Alles in allem einfach ein super Studio wo es auch durch die Mitarbeiter echt Spaß macht zu trainieren.

1 Ilba Delgado - 4 years ago

(Translated by Google) Bad experience, bought a watch there and kept Tanja training and programming and doing all of my rutina, and then I never got the watch !! 159 € just lost .. and nobody is responsible! Now just say I've taken the watch !!!! Bad ... just scam !!

(Original)
Schlechte Erfahrungen, habe eine Uhr dort gekauft und die Tanja die trainieren hat behalten und zu programmieren und meine ganze rutina rein machen, und dann habe niemals die Uhr bekommen!! 159€ einfach verloren.. und niemand ist da verantwortlich!! Jetzt sagen einfach habe ich die Uhr genommen!!!! Schlecht... einfach Betrug!!

1 Sonja Ayadi - 2 years ago

(Translated by Google) I have to completely agree with Isabella Ziebell. I find the service in Bockenheim to be catastrophic, you get wrong statements and even after confirmation of termination due to relocation, amounts are confiscated. A contact person Ms. Höhn was very nice and also helped me. However, I cannot speak of a positive atmosphere. I have been trying to call for 2 days and NO ONE answers, the doorbell rings and there is not even an answering machine. So I was forced to call Amiga Rödelheim to take care of my concerns. I was also a customer of Amiga Rödelheim and it is MUCH better there than in Bockenheim, at least you are not ignored and well advised there. For me it is clear that I will never return to Amiga, especially in Bockenheim, and I would advise everyone not to become a customer there. Like the review before me, I wouldn't even give it a star, if only for the contact person Ms. Höhn, otherwise totally no go.

(Original)
Ich muss Isabella Ziebell komplett zustimmen. Ich finde den Service in Bockenheim katastrophal, man erhält falsche Aussagen und sogar nach Kündigungsbestätigung wegen Umzugs werden Beträge eingezogen. Eine Ansprechpartnerin Frau Höhn war sehr nett und hat mir auch geholfen. Ich kann allerdings von keiner positiven Atmosphäre sprechen. Seit 2 Tagen habe ich versucht anzurufen und KEINER geht ran, es klingelt und nicht mal einen Anrufbeantworter gibt es. Ich war also gezwungen Amiga Rödelheim anzurufen, damit man sich um mein Anliegen kümmert. Ich war auch Kundin bei Amiga Rödelheim und dort ist es WESENTLICH besser als in Bockenheim, zumindest wird man dort nicht ignoriert und gut beraten. Für mich steht fest, dass ich nie wieder zu Amiga insbesondere in Bockenheim zurückkehre und ich würde jedem abraten dort Kunde zu werden. Wie die Rezension vor mir, ich würde nicht mal einen Stern vergeben, wenn dann nur für die Ansprechpartnerin Frau Höhn, sonst totales no go.