Alexander am Zoo

5 Lucrecia Bauer - 2 months ago

Our stay at Alexander am Zoo was perfect: both the room and common areas were spotless and well decorated. The beds are really comfortable and the ac provided a nice temperature. Breakfast was satisfying and there was a parking facility in the hotel. We would come back anytime!

1 Nigel Ng - 3 months ago

Lufthansa sent us there because we missed our connecting flight. We reached at approximately midnight, and we see this long queue of passengers trying to get a room. We see the counter staff running about, seemingly overwhelmed by the large number of people.

They had rooms ready for 2 persons and we managed to jump to the front. Our hotel voucher however was missing and we told the counter staff about our situation and if he could check the system. I showed him my taxi voucher instead. He threw the voucher on the table, told me that he was not able to help me and told me to get back to the hotel then. Terrible attitude!

Told him that I will pay instead. He was caught my surprised and verified if I’m paying. I confirmed and the attitude had a 180 change. He was much more polite now as compared to earlier.

I am utterly shocked at this double standard in service. Just because Lufthansa has assigned us to your hotel, doesn’t make us lesser than a human being. We should have the same respect.

The locality isn’t that bad. The room is a good size with comfortable bed. But the counter staff is terrible.

5 Guhdo Digital - 3 weeks ago

Excellent hotel. Have stayed here many times when in Frankfurt. It's meanwhile a home away from home.

4 Horst Knorz - 2 years ago

Spacious room, all clean. Staff is friendly. Breakfast is no buffet at the moment, they serve what you want. No scrambled eggs. But nice and friendly. I just miss the bottle of water they put you in the room as welcome after your trip in other hotels. Also no water heater, coffee or tea.

1 Aditi Varia - a year ago

Absolutely rubbish this place is, don't even think about it especially if you are a vegetarian, they will not accommodate you in any way even though they are in the service industry... instead you will get to hear..."your problem" or get it for yourself!! Ridiculous. It was the worst choice. There are no bathroom amenities too like conditioners, body lotion etc and they charge you more than the other good hotels where the service is also good and people are also polite. I could anot cancel my stay and get a refund else I would have
Hampton by Hilton is a much better choice they are more reasonably priced and also provide all the amenities and good breakfast, even for vegetarians.
Also the bathroom and rooms are too old . The linen is torn. This is a genuinely pathetic service and an absolute rubbish hotel.

0 Trip.com Member - 3 years ago

Nice hotel. Quite neighbourhood. Easy access to transport. Nice staff, Breakfast was ok. Nice fruit bowl on check in day and daily bottle of water. Rewe shop just about 70 meters away was handy. no negatives to say about the hotel. Will recommend or book again.

5 Sebastian Pycz - 11 months ago

Great hotel. Very clean and in a good location. Staff nice and welcoming. Recommended.