Hotel Residenz Düsseldorf

1 Marlene M. - 2 months ago

Worst hotel experience of my life. We didn’t stay after seeing the room and left the hotel right after arrival. Dirty sheets, floors, walls, bathroom, simply everything. Didn’t feel safe. Would never recommend to book this hotel to anybody!!! Nevertheless Tonie from the reception did anything he could and did a great job!!!

1 Bea Ohlig - 3 months ago

WORST NIGHT EVER. The room was not cleaned. Really dirty bathroom, used towels and sheets, empty beer cans. And no one to complain to, because we noticed only after 11pm and the front desk isn’t staffed overnight. I checked in during my lunchtime on an event-day Saturday and immediately returned to the venue without going up to check the room. When I and my coworker returned after midnight, tired and exhausted from the day, we found the room dirty. A real nightmare, and even in the morning there was no one to complain to, because the staff present was „not responsible“. She told me I should write and email and explain the situation…. Because we had to get to the train I couldn’t wait for the mysterious manager to show up, either…

4 monkeyhat8 - 3 months ago

Good service and perfect location but the windows were not keeping out the sound well. At night it was loud even if you closed the window. Other than that, the rooms were fine.

1 AHMED ALALI - a month ago

I was there for one night .. we have booked two rooms because of our children ,, they gave us separated rooms in different floor, one in the 4th floor ,and the other one in the 5th floor .
Mattress is bad .. not a Hotel quality
The area was so loud ..
I did not sleep at this night.

5 Tom Fisher - 2 months ago

Staff were super friendly and helpful and allowed me to check out 3 hours later at no extra cost as my flight was delayed.

5 Alex zhang - 3 years ago

It is a very valuable hotel to stay. Several minutes walk from central station, walking distance to the city center and most of the high lights in the town. The room is not very big but reasonable, simple and clean, the elevator is quite big. The reception is friendly, coffee and tea are self served at reception for free. A couple of small day and night shops are steps away to buy daily uses, such as tooth brush, tooth paste, drinks and snacks, etc. Recommend!

4 John - 3 years ago

Location:
Very convenient location, we were staying there for Gamescom and access to the Düsseldorf Central Station is really easy. There's a lot of Turkish restaurants around as well as various cafés. The city center is within walking distance.

Access: The hotel is accessible by wheelchair and there is a lift. Guests on wheelchairs or with strollers should have no issues.

Check-in:
The check-in was easy and fast. You get your room's card and a paper with the WiFi login details.

If you arrive late at night, you'll need to get your key from the automated dispenser box on the side entrance. You need to enter your booking number into the box's keypad and it will give you your room key that also unlocks the side entrance.

One thing to be aware of is the potential of the hotel staff not supplying the key box with your card. That means you'll be locked outside for the night! That did happen to a group of tourists when we were staying there and it was reported by another review here so it might be a regular occurrence. I strongly advise you to get there earlier than 22:00 so you can speak to an actual staff member.

Rooms:
The rooms are cosy and decently equipped. Ours had an office desk with its own light and socket, a shoe shelf, a wardrobe and a TV. There is no air conditioning or fridge though. The bathroom has a shower, sink, toilet, towel radiator thingy and a hair dryer. There's also soap and shampoo too. The rooms are fairly soundproofed from the city's noise but not particularly well so from any noises inside the hotel.

WiFi: The login details have to be renewed every 5 days, just ask the reception. The internet speed is quite fast at around 60 Mbps.

Room service:
The room service is ok. When we got there, our room was not done yet and still had leftovers from the previous guests, something that the receptionist was unaware of when we notified her. We only dropped off our things anyway so within an hour when we were back it was all done.
They seem to be changing the towels every day but not the sheets.

Extras: There's optional breakfast and a vending machine in the ground floor. The vending machine sells still water for those who don't like the German habit of drinking carbonated water, although the water bottles tend to get stuck and not fall out of the machine. Seek assistance from the reception if that happens.