Hotel Am Volksgarten

1 Maike Schomann - 2 months ago

I do not often leave reviews but feel it is necessary to inform other people about my experience: Unfortunately, I was forced to cancel my booking for one large room (3 weeks prior to my planned arrival). The hotel insisted that they keep 90% of the payment and that they will only refund 10%! This is with giving 3 weeks notice! In addition, said hotel prefers that all communication takes place via email. In my opinion - the tone of their emails was very perfunctory and not in line with what I would (personally) consider good customer service. (Ps: they do mention their cancellation policy on the booking page but regardless of that fact, I was stunned about how inflexible they were to accommodate guests, especially during a time with a lot of events taking place that can disrupt travel plans (Covid and on-going flight cancellations across Europe)).

1 Michael Nemirovsky - 2 years ago

BEWARE THEY LACK HOSPITALITY; VERY RUDE! The hotel double booked our room and refused our reservation. They relocated us to a sister property that was on the outskirts of town and half the price. We had to take a taxi, and were promised a partial refund, but received no money in return. Moreover, both hotels were not clean, and felt similar to a hostel. SAVE YOUR MONEY AND TIME DO NOT BOOK HERE. On my next trip to Dusseldorf, I found the NH which was MUCH nicer and comparable in price. Much better hospitality, was not rude, and did not cause hours of frustration.

5 LouAnn Shaw - 3 years ago

My 4 night stay was great at this boutique style hotel. Unique and very cozy. Clean room, great wifi and breakfast was great with fresh brewed tea . Thomas was very friendly and helpful. Glad my cousin made the suggestion. Dankeschon

4 Elfi Ortenburger - 5 years ago

We loved this place. It is clean, unique and just a short train ride away from the Altstadt. The owner was friendly and gave us great tips on the sights of the city. Breakfast was good.

1 Charlie Wills - 5 years ago

Left to be homeless... literally! Turned up having had this hotel booked for 3 months. Locked outside, apparently you need a code to get in. Tried the intercom system outside for ten minutes before finally getting through to the most unhelpful man in the world. He told me I didn't have a reservation (I did, I even had the email from the hotel) and then he just hung up on the intercom rather than helping me. Imagine how infuriating that would be! Tried to get through on the intercom again but no response, left outside in the cold with luggage. Eventually I managed to book a late train back to Hannover but things could have been a lot worse. DO NOT BOOK THIS HOTEL!

5 Githa Jartoft - 3 years ago

A nice and comfortable Hotel owned by some very nice hostes, and they offer a very nice breakfast table

5 Steven Dobson - 3 years ago

Nice hotel very clean and in good location.