FIT/ONE Düsseldorf

1 Meko - a month ago

You can make a membership very easy, but you won’t be able to cancel … they would do every trick legal or illegal to prolong your end date for additional months ..
I went through the cancellation experience twice, both times it was horrible, starting by not acknowledging the cancellation request and prolonging for additional year. Then the 2nd time during Corona ,after setting the end of contract date they prolonged 3 months just because they closed 3 months and even the money they charged during those 3 months they added as a credit to buy any thing from they gym and refused to return the money.
I’m glad that it’s ended now, despite the losses I had.

1 Justin Atchison - 8 months ago

Studio is basic, but considering the price it's what you might expect. - One star because I canceled my membership 1,5 years ago. They confirmed end date Dec21. Then it got moved to May22. (even though there is a monthly cancelation option now in Germany). Oh, and I still have 80 EUR in Credit with them. Super bad experiance.

1 Fabri M - a year ago

Avoid at all cost! This Gym is a scam, memberships are extended without permission, cancellations are ignored. With Corona it got worse! And if you talk with the local personnel, they say they are not responsible for membership questions, it has to be online. And if you go online (Mitgliedsportal or App), they removed the contact form! With telephone it always say it is busy, also impossible...
Hard to believe stuff like this still happens!
It doesn't matter if you live close, don't try to convince yourself it is a good idea to join. I regret joining, never been so disrespected by a gym!

5 Alex C - 2 weeks ago

Great gym. Lots of equipment, spacious gym

1 Lucian Ciulin - a year ago

DO NOT SIGN A CONTRACT WITH THEM! ESPECIALLY GOLD VIP or any other SCAM package.

just if you want to pay 2 years even if you don't use their services at all. 6 months I tried to get in contact with the 'famous' personal trainer. They have provided me excuses for 6 months until I renounce asking. then I tried to cancel the subscription as I had to move out of Dusseldorf, but guess what! that doesn't work as well. They'll do everything to avoid that until you have to leave.

Now they have hired a firm to get back their money. But god forbid you are late one month - they are not letting you in and also apply fees for you being late.

I am surprised this even exists in a country like Germany. Hallucinating experience! Bully company!

2 Rena Saito - a year ago

Staff DO NOT CARE about basic politeness: no "hello" or "goodbye", and when they're crossing a narrow alley in front of the customer, you must let them pass because they won't let you, and certainly won't thank you for it.
Also they DO NOT CARE about respecting Covid prevention measures, they do not bother enforcing the simple Covid safety measures when many customers aren't respecting distances... and the staff themselves do not wear a mask (or only below the chin)!
And when I say "the staff" I do mean the large majority of them!

1 Manjunath A.S - a year ago

1. Extremely crowded

2. All the lockers are always full, never the less just 50% of the lockers work. The rest are not functional and not ???? maintained regularly.

3. The bathroom and changing rooms are not maintained well and stink.

4. Sonderkündigung is just a lie. One ☝️ can never come out of an contract even though you change the state, country or even have a major injury.