BMW Motorrad Zentrum Düsseldorf

1 László Fekete - 6 months ago

Frankly they have a very bad customer service. I have a dutch mobile number and i experienced multiple times they dont call me back even if they promised. In the EU we dont have roaming costs, so i dont understand the reason behind. Regards to test driving or asking appointment for maintenance for my BMW motorbike. I have expected a higher responsibility and better customer orientated behavior.

3 Tango 15 - 4 years ago

Easy to find. Friendly salesman for the bike. Not vat friendly. Not many size for the apparel. English speaking. Pricey stuff. Jacket 500 euro?? Made of gold? Coffee need to pay. Only on sales or clearance item i worth the money.

5 Ben Bajgora - 4 months ago

Super Team!

5 John Doe - 2 years ago

Top Service

5 Martin St. - 3 years ago

Lovely

1 S. F. - 3 days ago

Customer service either not available via phone or rude and unprofessional. I can only recommend to go somewhere else. This is no customer service, this is just another stress factor. To the woman I talked today over the phone: get some manners, if soy cannot even handle a simple service appointment, you might be in the wrong profession. Also the website is not great.

1 Felix Neumann - 2 months ago

(Translated by Google) Staff friendly but accessibility is a disaster! I've been trying to reach someone in service for days. On the phone it takes at least 15 minutes to get out of the queue and then to be connected to the service, which takes another 5 minutes, with the result that nobody answers the phone there either. No response to email inquiries. I just want to pick up my motorcycle from the inspection :-( It's a shame that a premium dealer loses contact with the customer.

(Original)
Mitarbeiter freundlich aber die Erreichbarkeit ist eine Katastrophe! Ich versuche seit Tagen jemanden im Service zu erreichen. Telefonisch dauert es jedes mal mindestens 15 Min. bis man aus der Warteschleife kommt, um dann in den Service verbunden zu werden was weitere 5 Min. dauert, mit dem Ergebnis, dass auch dort niemand ans Telefon geht. Auf Mailanfragen keine Reaktion. Ich will doch nur mein Motorrad aus der Inspektion abholen :-( Schade das ein Premiumhändler den Kontakt zum Kunden verliert.