SIXT Mietwagen & Transporter mieten Dresden

1 Stoyan Dimitrov - 2 weeks ago

I booked a automatic transmission car and instead i was given manual drive. I asked that the difference between the categories price is refunded and i was promissed by the Sixt employee that i will get back the VAT instead which i was happy with. However i haven't received anything from Sixt in terms of refund nor i have an email to confirm the refund. Generally really bad service from the Dresden West branch considering i use Sixt in other global locations.

2 Sebastian Reichelt - 2 months ago

After flying in overnight from New York to Germany I was told at 8:30 that I was too early for my 10am rental and that my sixt account was blocked. I was treated as if I had done something for my account to be blocked. Yet I had successfully completed two sixt rentals in the prior four weeks in San Diego and GerMany. I was then informed there was a data breach at sixt in March and accounts would be locked preemptively to “protect my data”. As this appears to be an internal sixt issue I’m not understanding why it took staff 45 minutes to solve the issue. The solution consisted of canceling my order, placing a new order without my member number (as that would again block the reservation) at a 10 euro higher rate (I was told however that it includes insurance). At the end I was told to write customer service to have my account unblocked. Why the sixt team on site was not able to write customer service on my behalf or unblock the account for me (they verified my identity using my documents to rent the car) was beyond me. I wasted an hour of my time doing this.

3 Nazari - 5 months ago

Hello, as there is no way to call you! (Technical issue I guess based on your website) I write here. I have returned the car on 1st (3 days ago). Even though I have had full insurance and also pass your inspection at return, you have yet to send me my invoice and unblocked my deposit. That is not right!

5 Roxanne Joncas - 2 years ago

We returned the moving van at 11 p.m. The staff was great and helpful (even offering tram directions). The moving itself van handled very well even though it rained the entire trip. We are overall happy with the experience and would rent here again.

1 Matteo Rossi - 2 years ago

Worst experience ever for renting a car. Type of car I reserved was not available. They forced me to take a smaller one, despite I made reservation on the phone saying I needed a bigger car because I was moving from cz to de. I decided to not take the car (they took the money) and they were also unable to provide me a cancellation confirmation. The car that they also wanted to give me was without manual gear and completely dirty outside and inside (with many hair of dog on the back seats). I will never rent anymore a car with Sixt, and I hope you, that are reading this review, will avoid to rent in this center. Customer value and customer satisfaction equal to ZERO.

2 Laura King - 2 years ago

Canadian visiting in Dec 2019. The cheapest car they had available was €120 for 4 hours. Then there was a 'computer error', and the cheapest available was now a BMW for €160. (This is how much it costs to rent a car for a holiday long weekend at home). I was told it would be an automatic. It was not. I asked about prepaying for gas, which they offered to me for a mere €70. And then i walk out onto the lot and see a swath of budget models.
When i returned the car, the agent from before was surprised I was back so soon, and didn't i want to keep the car longer? I told him i didn't feel comfortable refueling the car, I'm not great at driving stick and he said "I'm sure my colleague offered you an automatic". Hahaha.

4 Tenshi Hara - 2 years ago

Had quite a wait time since all other locations in Dresden are currently closed due to the pandemic. Only one staff on site for all customers. We got a good car, but it had more damage than recorded as prior existing.