Sixt

5 Ross Gilbert - a month ago

Fantastic friendly service from the very pleasant young lady at the counter on arrival. She spoke in perfect English so I didn't need to muddle through with my sketchy German. I received free upgrade to a much nicer car than expected. Super-efficient pick-up and drop-off in the most convenient of locations possible. Perfect!

5 Mugurel Traian Sandu - 5 months ago

Finding the surcharge at the airport is very easy.
Nice staff, zero waiting time, better possibilities or options offered at the counter. Pretty good cars, I would say premium.
RECOMMENDED

1 Kalina Manolova - 4 months ago

The first time we used the app, the taxi driver of DO-GB 1095 wanted from us Euro in cash. We paid him 35 Euro and gave him a tip. Later we found that we were charged by card 35 euro too. We've payed double for the ride. After 3 days of makig phone calls with the Support, Bernd Eickhoff from the support team sent us email and told us that the driver thought the money in cash were a 100% a tip. We were 4 people in the car and we are sure that he wanted to pay him also in cash for the ride. We were lied. And also we didn't recieve a receipt for the ride. This is a shame such a big and renomated international company!

1 Maciej M - 4 months ago

Avoid this rental company if you can!
I can't contact any customer service. Phone service is not working! On the web side there is no contact details.
I returned 11th of May is still on rent.
My card was charge by 839,19 EUR for 4 hour of rental instead of 239.19 EUR!
I can get invoice for my rental because there is error on the web site!
First complain I wrote 18.05. Still no replay.

5 Katarzyna Kluba - a month ago

Perfect Customer Service, free upgrade of the rental car category, quick deposit refund

5 Merck Ádám - 10 months ago

They couldn’t provide the car we booked so they gave us a much better category but with the same price. We got the keys quickly and drop off was easy. Deposit was returned in a few days.

1 Artem Panchenko - 11 months ago

EDIT3: they finally responded to my email yesterday. Imagine how many requests with complains they must be getting, if they need 1.5 months (!) to process new incoming ones.

EDIT2: another week, no response. I won't be surprised if they never get back to me just to keep the money. I think, their management forgot that it's 21th century and you put lots of efforts to build a reputation which can be lost in a couple of bad moments. I honestly thought that they would at least apologize for spoiling people's trips, but nobody cares.

EDIT: a week after SIXT had replied here to my review they still haven't responded to ANY emails I sent them. It feels like they are waiting when I forget that they took my money for no car.

Worst car rental experience ever. I made a reservation and prepaid it on Sixt website. When we came to the office at the Airport they gave us NO car. They also didn't provide any document, so we could request a refund. The only way to communicate with them is emails and you should wait weeks for them to respond. Read below for more details.
So, we booked a car online. Then we came to the office and, at first, we were told that there are no big cars available atm, so we agreed to take a cheaper / smaller one despite we had already paid for a premium 5-seater. They also asked for a personal info (e.g. address and email) I had already put online explaining it by the fact the website was lagging that day. Then they said that they should verify my phone number by calling it, and that's the moment when all the fun started. I was told that the number I gave them was invalid, so I checked it on their screen and confirmed it's correct. They tried it once again and said it's still invalid. I asked them to give me their phone number, so I could call them instead, but got rejected. Then I showed how I'm calling myself from my wife's phone and everything works. So I insisted that they should try checking it again, but it still didn't work. That didn't make any sense so I asked to show me how they are typing ny number on their phone, but got rejected. They literally said that "the car is too expensive and can't be given without a successful phone validation". I was desperately trying to find a solution for the problem and suggested using my wife's phone, or I could buy a local sim card to put into my phone. They didn't even want to talk to me. There was only one Sixt employee at the office atm so we couldn't talk to anyone else. They definitely didn't want to help us and just wanted us to leave. I suspect that we were treated so poorly because of some third party reasons, since the employee was extremely cold in the conversation.
The first time I booked a car with Sixt was in 2016 in France. It always went smoothly until that day in Dortmund. I'll definitely never use their "service" again...
Fortunately, the story ended happily because there was another car rental office working at the airport, and they gave us a car with no issues. My phone number worked just fine for them. We had wasted an hour because of Sixt though, we didn't get our money back and our vacation mood was a bit spoiled.