Mercure Hotel Dortmund Messe & Kongress

3 Meg C - 3 weeks ago

Rooms looked very outdated.I felt there was lot of dust and not clean air especially the next morning when I woke up. I didnt had the positive vibe.Breakfast was ok,didnt look fresh.Service was ok nothing great.Location was not interesting.

5 Bartjr 335 - 4 weeks ago

good hotel and a nice room super servers and a nice lopp afatand to the stadium it was perfect

5 Vince James - 4 months ago

Friendly staff, good food and they went out of there way to look after us. Can't fault

4 Sarah Morris - 5 years ago

Decent hotel. I had a privilege room with a balcony. Slept well, but being tall when I showered turned the bathroom floor into a pool. Food was fine. Last year they had a buffet in the main restaurant, this year it was food in the bar. Food was good, but when it got busy, not the place for a single female traveler. Pool and steam was nice, but bizzare to go down at 22.30 and find it full of kids and groups of men just standing in the pool. Luckily sunday night was much better. Only issue, not much around, tho' Strobles by the stadium is very good for food.

5 Anneka Dacres - 4 years ago

Really nice room. You can hear the music from the stadium if there's an event though.. Close to the u bhan so it's easy to get to the centre. You can actually walk but it'll take around 40 mins...but it's a nice walk, and you'll come across some cool cafés and bars. Lovely big hotel. The breakfast room is big and if the sun is out, the sunlight shines in. Swimming pool is available. Breakfast tastes good and there's an omelette station, where you can select your own filling. Some nice surprises in the continental part of the buffet. For example coconut chia seed porridge.

4 Harry Koch - 4 years ago

Nicely situated in the park. Close to the subway, motorway and football stadium this congress hotel is a good choice if you're attending a conference.
The staff is not that much conversant in English as one may expect and the rooms though tastefully decorated are a but old.
The price is on the higher side if you don't attend a conference and therefore don't need that proximity.
I had a marvellous stay.

1 Antonios Georgiou - 3 years ago

I would like to make perfectly clear, that I never stayed in this hotel. The following review is from a personal experience and it is about the security level of this Hotel. It does not exist. The Hotel management rent their swimming pool for baby swimming lessons, which my wife attends regularly with our 9 month old daughter.Sometimes, whenever I can, I am also there, to watch with my wife our little girl. On Friday 11.23.2018, we decided to go together again. It turned out to be a complete disaster. During the lesson , 5 kids, 4 girls and 1 boy, aged between 13 and 15 years old, turned up from nowhere wanting to use the pool. The trainer, thinking they were Hotel customers, reluctantly accepted. After showing complete disregard for all safety regulations, scaring the babies and taking pictures in a supposedly “Secure area” for the infants, myself, the trainer and other parents complained directly to them, and so they left the premises. However they also took a few “souvenirs” with them before living. After the lesson was over I went to pick up our stuff, only to find out that my bag, which I had left on the baby cart, in a “Secure area”, in the Hotel basement, was empty. “Someone” stole both my wallet and my extra card case, with all my cash and my credit cards. Naturally I went straight to the reception asking to call the police, while explaining to the reception ladies at the concierge desk what had happened. They admitted, that they saw the same kids entering the Hotel, but by the time they tried to stop them they were already in the Hotel and they didn’t bothered pursuing them!!! I was infuriated after such an admittance, to say the least!! How the hell, did 5 kids, past the reception, went through the lobby, used the elevator, got to the basement, entered the swimming pool while a lesson with “BABIES” was going on, stole me and a few others, is beyond me. In addition, when the police arrived, they demanded to see the footage from the security cameras, only to receive the answer : “We don’t have any security cameras!!” The police officers looked as baffled as I was. How is it possible, that a 4 star Hotel, in 2018, has no security cameras in the reception area or the lobby? What I still can’t believe is that all this happened, under their noses, in an area which is supposedly secure for the babies! I will admit, that it was my fault living our stuff unguarded, but the Hotel has a huge responsibility towards their customers, especially when babies are involved. I expect some short of an answer from the Hotel management, as to what actions they will follow, in order to upgrade their security, which as I previously stated does not exist.