Music Store Professional Shop

5 Elle Reese (Miss Quest) - 6 months ago

Perfect staff, great selection and cheap coffee and peanuts.
I wish I could live in the light departments.
Absolutely the best.
Big up the guys at the pick up desk!!
Great people!

5 ikram shehu - 4 months ago

Very good collection of guitars and basses, I am sure that everyone will find the instrument in all range of praises

5 Najnop 1982 - 5 months ago

One from the best shops with Music Instruments what I ever see.... I Love this Place ... is a Greate Amazing Place for everyone Music human who started live with music or is a big Musical Human... this shop is for everyone Musical Amazing !!! For 5 stars I like give 6 stars for that great shops... everyone can find for him a lovely instrument!!!

5 Kevin Luxem - a month ago

The store is well organised on four floors and I could literally spend hours here. They have a great selection of instruments, especially for me as a guitar player????The in-house workshop helped me already and it was very fast. And as Bonus, any coffee is just 1 Euro! ????

The only downside is that it takes a bit of walking to reach it with public transport (about 10-15 minutes), which is fine for me though.

5 Darth Vader - a month ago

I recently ordered a Kramer SM 1 electric guitar. It was delivered in 4 days. The guitar works without any problems and I didn't need to change anything because it was ready to use immediately, it just needed to be tuned. I have always played guitars in the range before somewhere up to 500 euros and now the difference between this one and the previous ones is more than obvious. I don't regret this purchase because Kramer is worth the money. All praise to the store and thank you for a professional guitar. I will buy from you again.

1 Liran A - 2 months ago

The worst customer service I have ever experienced.

Ordered a bunch of items, one item was missing and I have received the wrong one instead - okay, human mistakes can happen. I have called and emailed the customer support and I was ignored and misunderstood. After waiting for two weeks, finally someone said that they will send the right item. Guess what? Again a wrong item was sent. Of course I have tried to call the customer support again, and again someone had me waiting for a while, and like always - hung up on me.
When waiting they also ask you to dial '1' for a callback once there's a free employee. And guess what? For almost three weeks now, non of my callback requests have been made.
The customer support team is just the worst. They are ignoring people, hanging up the telephone before even answering, and not reading the emails.

I am really about to file an official complaint because I am not getting the right item I've paid for or my money back. I have already placed an order with Thomann because waiting for 3 weeks now (and counting) for the right item is just ridiculous.

Worst customer support ever.

5 David Wright - 3 weeks ago

Love it. Any time I go to cologne I go even if I don't need to buy anything. Did buy a few piano accessories though.
Good coffee shop and facilities.
I've emailed with questions a few times too and they're very prompt and polite.