Europcar Autovermietung Köln Rodenkirchen

5 Cristian Gulisano - 3 years ago

Quick and easy process. Vehicle was in great condition at a very reasonable price. Would recommend to anyone renting a vehicle in Europe. Pick up site is a short walk from a tram station that takes you to Cologne Central station too.

2 andattix - 11 months ago

Not happy with the behaviour of the personnel. Selfcontent, almost agressive, trying to trick me. Wanted to get rid of a car nobody wanted, seemingly I supposed to be the bird...The car I eventually got was not properly washed, the mats were missing, not cleaned inside. If not in hurry I would not be wasting time with such ones.

5 Michael Baur - a year ago

(Translated by Google) We received a lot of help at this station. We had a problem with an existing rental at Europcar because a warning light in the car suddenly came on. The friendly employee offered us a replacement car without any problems, which corresponded to our complete satisfaction. The exchange was uncomplicated and did not cause any additional costs for us.

(Original)
Uns wurde an dieser Station sehr weitergeholfen. Wir hatten ein Problem mit einer bestehenden Miete bei Europcar, weil eine Kontrollleuchte im Auto plötzlich aufleuchtete. Der freundliche Mitarbeiter bot uns anstandslos einen Ersatzwagen an, was unserer vollen Zufriedenheit entsprach. Der Tausch war unkompliziert und verursachte für uns keine Zusatzkosten.

5 Blue FlashDay - a year ago

(Translated by Google) A great station with very friendly staff. Very helpful and also take time for the customer. I can only recommend.
The vehicle was also very well maintained and I even got my dream vehicle despite a spontaneous request.

(Original)
Eine tolle Station mit sehr freundlichem Personal. Sehr hilfbereit und nehmen sich auch mal Zeit für den Kunden. Kann ich nur weiter empfehlen.
Fahrzeug war ebenfalls sehr gepflegt und ich bekam sogar mein Wunschfahrzeug trotz spontaner Anfrage.

1 Hans Peter - 2 years ago

(Translated by Google) We spontaneously booked a car in the online system in the evening because our car broke down shortly before we were due to leave for vacation. So it was urgent for us to get a replacement car. After the booking confirmation, we went straight to the opening the next morning to pick up the booked car. We first had to wait 15 minutes because the employee in charge missed the store key. When he finally arrived, he was not only very unfriendly, but flippantly told us that no car was available. He made no effort to find a substitute or to understand our situation and sent us home. We would have expected a lot more from a company like Europcar, because it was not our responsibility to ensure that a booked car is available. The handling was neither professional nor service-oriented.

(Original)
Wir haben spontan Abends im online-System einen Wagen gebucht, da unser Auto kurz vor der geplanten Abfahrt in den Urlaub kaputt gegangen ist. Es war entsprechend also dringlich für uns einen Ersatzwagen zu bekommen. Nach der Buchungsbestätigung sind wir am nächsten Morgen direkt zur Öffnung gekommen, um den gebuchten Wagen abzuholen. Wir mussten zunächst 15 Minuten warten, weil der zuständige Mitarbeiter mit dem Ladenschlüssel verschlafen hatte. Als er endlich ankam, war er nicht nur sehr unfreundlich, sondern teilte uns flapsig mit, dass kein Auto verfügbar sei. Er bemühte sich weder um Ersatz, noch um Verständnis für unsere Situation und schickte uns nach Hause. Wir hätten uns von einem Unternehmen wie Europcar deutlich mehr erwartet, da es schließlich nicht in unserer Verantwortung lag, dass ein gebuchtes Auto auch verfügbar ist. Der Umgang war weder professionell noch Service-orientiert.

5 Andreas Rücker - 3 years ago

(Translated by Google) Especially my small shop in Cologne is highly recommended. Make it possible again and again to get me a vehicle and even maintain the good old school of service. Call back and then still a car is free. Have helped me 2-3 times out of trouble. At the staff in the Koblenzer Straße in Cologne, some branches should set an example

(Original)
Speziell mein kleiner Laden in Köln ist sehr zu empfehlen. Machen es immer wieder möglich, mir doch noch ein Fahrzeug zu besorgen und pflegen sogar noch die gute alte Schule der Dienstleistung. Rückruf sowie dann doch noch ein Auto frei wird. Haben mir schon 2-3 mal aus der Patsche geholfen. An dem Personal in der Koblenzer Straße in Köln, sollte sich so manche Niederlassung ein Beispiel nehmen.????????

1 Sorin P - 2 years ago

(Translated by Google) It doesn't even serve a star.

I rented a car for which I paid 450 euros. Later I received at home two letters in which I am notified that I was charged 60 euros.
I subsequently sent an email from where I found out: Due to the fact that I received 2 parking fines 10 euros and 15 euros, Eurocar charged me extra with 30 euros and 30 euros respectively (The sum mentioned by you represents the Europcar commission for managing a road or parking fine. ). Later I will also receive fines at home. It can take up to 12 months. All these say they are write in terms and conditions.

I subsequently sent an email from where I found out: Due to the fact that I received 2 parking fines 10 euros and 15 euros, Eurocar charged me an extra 30 euros and 30 euros respectively (The sum mentioned by you represents the Europcar commission for managing road or parking fine.). Later I will also receive fines at home. It can take up to 12 months. All these say they are write in terms and conditions.

(Original)
It doesn't even deserve a star.

Am inchiriat un autoturism pentru care am platit 450 euro. Ulterior am primit acasa doua scrisori in care sunt instiintat ca am fost taxat cu 60 euro.
Am trimis ulterior email de unde am aflat: Datorita faptului ca am primit 2 amenzi de parcare 10 euro si 15 euro, Eurocar ma taxat extra cu 30 respectiv 30 euro (Suma menționată de tine reprezintă comisionul Europcar pentru gestionarea unei amenzi rutiere sau de parcare.). Ulterior urmeaza sa primesc si amanzile acasa. Poate dura pana la 12 luni. Toate aceste spun ei sunt scrie in termeni si conditii.

I subsequently sent an email from where I found out: Due to the fact that I received 2 parking fines 10 euros and 15 euros, Eurocar charged me an extra 30 euros and 30 euros respectively (The sum mentioned by you represents the Europcar commission for managing a road or parking fine. ). Later I will also receive fines at home. It can take up to 12 months. All these say they are write in terms and conditions.