Europcar Autovermietung Köln Ehrenfeld

5 Ju Trend - 11 months ago

Great rental service with great customer service support.
We rented two cars in a period of two months for a couple of days. First a transit van, and the person for the car park was very helpful and acted very professional. And they gave us a great guidance on everything we asked.
The second time we rented a car, and the car had no issues, the customer support went above and beyond on renting us a car. I had call in a day earlier to ask if I could extend my rental for a another day and it was all good and done very quickly and easily.On the day of return everything went smoothly.
I definitely will return and do business with you guys again.

1 Tamas Kalosi - 10 months ago

If you want to spare yourself from a bad headache and problems, try to avoid them.

We rent a car from them to a moving. The car which they gave us, was broken on the highway after 40 km. We wait for the tow truck a half day!! on a resting point on the highway where wasn’t a toilet, water, food or anything. We called them continuously and they put the phone on us many times, they didn’t want to help us or deal with the situation. They just sent for the broken car a tow truck and after the waiting time they just wanted to leave us on the highway resting point. We had to call a friend from far away to pick us up.
We had to go back to their office by our own, and they gave another car to us, which wasn’t broken, but when we ask a compensation after this super bad experience, they said the compensation is that we don’t have to pay that half day which we spent on the highway broken.

Unbelievable bad service!

5 Samir Sadikhov - 5 years ago

Always friendly staff, super nice cars and good offers. My first choice always.

1 Jonas Fischer - 3 years ago

They give us a broken car! Disaster

5 Lars S - 8 months ago

Top

5 Mehmet Sait Dogan - 5 years ago

suler

4 Harald Weinert - 5 years ago

Ok