2
don chen -
a month ago
Except location, we don't know what else is good about this hotel (can't speak for breakfast though, see below). Otherwise, the rating would be 1 star.
Room is small (we booked a Premium room, which is the 3rd largest room they have), felt cold / humid (temperature control might be only good for cooling not heating), with a relatively small and smelly bathroom (found out that there is a drain hole at the back of the toilet, which smells!).
By the way, there is only hand / hair / body combination liquid soap, and you will have to pay 3.5 Euro for a small bottle of conditioner in their downstairs market stand. They don't offer bar soap either. For my wife, those two are no no!
Service is also not that good either. ~50% of times, had to call multiple times to get things. They don't always vacuum the floor nor change the bed sheets either, EVEN IF we requested front desk about those.
Also, when making the reservation, in the process, there is an option under "UPGRADE" for "Fu0026B Upsell - Breakfast" for 0 Euro. Don't get fooled! You are NOT getting free breakfast. We selected this option, and they still ask for 23 Euro per person, which we kindly declined.
PS: somehow they messed up and wanted to charge us 46 Euro for breakfast we didn't have. They did provide refund without question after I pointed it out, but you better check the bill before leaving there.
As a frequent worldwide American traveler for 30+ years, always tried to stay at American brand hotels. However, this time, very disappointed. I rarely publish comment, but can't resist this time. Hope they will do better.