Aromatico Heinrich Schwarz GmbH & Co. KG

1 Ben Grudda - 2 months ago

Order processing takes ages and customer service does not pickup the phone. In case reaching out via email expect unusual long response times. Annoying.

1 Nikolay Tashev - a year ago

Ordered an espresso machine for 1250 euro, my card was charged immediately and I received order confirmation email. The machine was listed as in stock with shipping in 1-2 days. However, the machine was not shipped I had to write multiple emails without answer. When calling the number you usually wait at least 20 minutes for someone to pick up. When they picked up they couldn't find my order in the system. When eventually they found my order they explained to my that they had an IT problem and still don't know if there is a stock of the machine and couldn't give a sensible answer. After a week I decided to cancel my order and requested a refund but I still don't have a confirmation for my order cancellation. I really hope I can at least get my money back! I've never had such terrible experience ordering anything online!

Also, don't believe the Trusted shop score on their website since they send a link for review only to customers, who didn't have problems with their orders.

1 Cafe Ananas - 7 months ago

They sent me wrong products????
3 illy classico 'lungo' instead of 3 illy classico????u200d???? please hire proper people who are able to read!!! I didn't want to waste my precious time to deal with this kind of stupid mistake, but sure that I will not order coffee through aromatico ever again????????????

5 Stephan P. - 5 months ago

(Translated by Google) I can't understand all the negative posts here. I've now placed over 5 orders and my 6th has been commissioned. The quality/ freshness of the beans, the price/performance ratio is absolutely right here ???????? The shipping speed is also so good. The items were always there within 5 days at the latest! Will continue to order here in the future and avoid the big player from Frankfurt. Greetings to Bremen.

(Original)
Ich kann überhaupt nicht die vielen negativen Einträge hier verstehen. Habe mittlerweile über 5 Bestellungen gemacht und meine 6te ist in Auftrag gegeben. Die Qualität/ Frische der Bohnen, dass Preis/ Leistungsverhältnis stimmt hier vollkommen ???????? Auch die Versandgeschwindigkeit passt sowas von. Innerhalb spätestens 5 Tagen waren die Artikel immer da!! Werde auch zukünftig hier bestellen und um den großen Mitspieler aus Frankfurt einen Bogen machen. Liebe Grüße nach Bremen.

5 Axel Berns - 2 months ago

(Translated by Google) goods ordered. Delivery received after 2 days. Neatly packed. price ok. I am happy.

(Original)
Ware bestellt. Lieferung nach 2 Tagen erhalten. Ordentlich verpackt. Preis in Ordnung. Ich bin happy.

1 Daniel Claus - 8 months ago

(Translated by Google) I'm just glad I got my money back and have an experience where I won't shop again. An expensive mill (available immediately) was sold to me and not delivered without comment. No one could be reached by phone for days. I only found out by email when I asked them that the product they had sold was not in stock. In ten years of experience with about a dozen different coffee mail order companies, this was unfortunately the worst experience so far.

(Original)
Ich bin einfach nur froh, dass ich mein Geld zurück habe und um eine Erfahrung reicher bin, wo ich nicht mehr einkaufen werde. Mir wurde eine teure Mühle („sofort verfügbar“) verkauft und kommentarlos nicht geliefert. Telefonisch war über Tage niemand zu erreichen. Per Mail erfahre ich dann erst auf Nachfrage, man hätte das verkaufte Produkt gar nicht im Lager. In zehn Jahren Erfahrung mit ca. einem Dutzend verschiedener Kaffee Versandhändler war das bisher leider die schlechteste Erfahrung.

1 Andre S. - 6 months ago

(Translated by Google) Strange shop and strange way to order.
Now I've read "beans returned by customers" in the reviews. Will they be sent again? Food once left the counter may not be sold again.
Now I'm considering whether I should pay for the order so that my goods can be shipped.
I was waiting for the shipping confirmation. Dan accidentally saw "payment in advance" in the order confirmation. I was surprised that "thank you for your order" came without payment, but you could have said that in the shop when "order with payment".

(Original)
Komischer Shop und komische Bestellmöglichkeit.
Jetzt habe ich in den Bewertungen gelesen "durch Kunden zurückgesendete Bohnen". Werden die wieder weiter verschickt? Lebensmittel die einmal die Theke verlassen haben, dürfen nicht wieder verkauft werden.
Jetzt überlege ich ob ich die Bestellung bezahlen soll, damit meine Wäre versendet wird.
Ich hatte schon auf die Versandbestätigung gewartet. Dan durch Zufall in der Bestellbestätigung gesehen "Vorkasse". Ich hatte mich zwar schon gewundert das "Danke für ihre Bestellung" ohne Zahlung kam, aber das hätte man im Shop auch beim "zahlungspflichtig bestellen" anmerken können.