University Hospital Bonn

1 Paula - 4 months ago

My story relates to the Women's health clinic:

I had surgery here 5 weeks ago and had a tissue sample taken. I thought that I would be informed of the findings at my follow-up examination (3 weeks after the operation, which is now 2 weeks ago). Unfortunately, they haven't done anything yet and the tissue analysis wasn't ordered until the day of my follow up, even though that was an important part of my surgery.... If I had had no more symptoms they would not have analyzed it at all, I was told.
Now I get to sit at home in pain, waiting for my findings to come in so my therapy can finally start.

When I called two days ago to ask how much longer it would take, I was told in a very unfriendly way that the results were not ready yet (thank you, I noticed that too) and that I should call again at the end of next week.

I just hope I never have to come here again.

1 K Suresh - 7 months ago

I think my review is very timely considering International women's day was a couple of days back. Back in 2016 my wife went through a very bad experience at the emergency department of this clinic. I find it hard to pinpoint the motive behind this hospital in treating my wife in such a manner.
My wife had acute lower abdominal pain at work and I took her to the emergency department between 10-11am. As usual the emergency department asked where the general practitioner's letter was. With an angry sigh the secretary/nurse registered us as patient and allowed us into the emergency section.
No emergency specialist saw my wife and no pain medication was given earlier. Ofcourse it made sense as they wanted to examine my wife to see where the pain originates from. We understood that while my wife was in real pain. She was seen by an gastroenterologist after half an hour and after a nurse took her history. This doctor mention that the pain does not originate from his jurisdiction of the body. He said we need to be seen by the radiologist. We asked him if pain medication can be prescribed and he said it should wait, since the surgeon also needs to see now. We were sent to the radiologist and he did an ultrasound for around 10 minutes and could not find anything positive. All of this standard procedure except its already 2 hours in the hospital and she has not received her pain medication yet. We brought her back to the ER and she was seen by a surgeon after an hour and she too said 'nothing from her side' and she needs to be seen by the Gyn ecologist. Pain meds? She said No. Fine.
They said we need to wait for the ambulance to arrive to take her to another building where the genecology department is. This took another 2 hours.
Question - Does the emergency department not have a way to receive the gynecologist to do a vaginal ultrasound in the ER itself? So much for hi-tech infrastructure.
By the time she was taken to the Genecology department, it was around 5-6pm. She was on a stretcher at the out patient department for around 45 minutes waiting to be seen by a doctor (and yeah she is an emergency patient btw).
The specialist arrives and does an vaginal ultrasound and makes a provisional diagnosis right away - endometriosis. I have to say that she was nice to us unlike most.
It was decided to admit her. We went to the ward and the doctor had told us that she would be given pain meds in the ward (why not in the out patient department itself? beats me).
We waited another 45 minutes outside the ward waiting for a bed. We did not mind this but why not give the pain meds at least) I went to the nurse and asked her if the pain meds are prescribed. She said yes. I said why not give it to her. She said 'Der Arzt kümmert such um!'. Ok sure.
And so she finally receives her first pain medication around 10 hours after her admission into the emergency department. Such judicious use of pain medications. Well done Universitätsklinikum Bonn!

5 511cvxz lugynskii - a year ago

The staffs are very friendly. I went with an emergency which was not treated at all after 6 hours of waiting. Could be they were busy with more critical patients. I walked myself out without saying anything to anyone. Life is too short to wait in a emergency room for hours for an x-ray.

1 Karina Aashamar - a year ago

Hospital administration took advantage of my incapability to understand the language when I came for planned treatment already negotiated with International Medical Services and paid for upfront. During admission, they presented me with a contract with a translation that did not include vital information without someone present that could relay this information to me, and hence got me to sign the contract under false pretences adding on services I never asked for, under pressurised circumstances.

This could have easily been averted by the hospital presenting me with this information at the same time as the invoice I received and paid weeks before my arrival so that I could have had time to translate the information properly and make an informed decision. They rather decided to wait until I was vulnerable in order to exploit my ignorance. I expected higher standards from UKBonn and am hugely disappointed that the hospital administration would partake in such unethical behaviour.

1 Amber Hudson - a year ago

First, the doctor told me a serious diagnosis over the phone. Next, I met with a specialist who told me to find my own surgeon for this serious illness. No coordination at all! The doctors are knowledgeable but lack bedside manner. Horrible! Find another hospital who will care about you.

1 Tha Rob - a year ago

The worst hospital, I have ever seen in my life in 9 countries. Thanks. The team must learn how to he kind or at least to act how to be kind.

1 Ioannis Tsakiris - 2 years ago

,5 times for the same reason in the hospital and they can't not find a solution they let care my own back's after my surgery. About 700 m to go and 700 m to return. no respect for humans no humanity ad all ..... it's the worsted hospital